Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Recently a problem has developed -- I can't use the top inch of the firefox window -- any buttons there cannot be activated - my cursor is able to move ovber them but can't click on them. What should I do?

  • 3 ответа
  • 7 имеют эту проблему
  • 2 просмотра
  • Последний ответ от Vivek

more options

Within the firefox window -- anything in the top inch or so I am unable to use. This is the same for any site. I don't know what has happened and I cannot fix it. In that area, I can move the cursor but when I click on things I cannot activate them anymore - an example is I can't go to the shopping basket on Amazon or my account.

Waht should I do?

Within the firefox window -- anything in the top inch or so I am unable to use. This is the same for any site. I don't know what has happened and I cannot fix it. In that area, I can move the cursor but when I click on things I cannot activate them anymore - an example is I can't go to the shopping basket on Amazon or my account. Waht should I do?

Все ответы (3)

more options

Hi,

Please check if this happens in Safe Mode.

Please also see this.

more options

Thanks you for your quick reply Wilfred. Very helpful.

more options

You are welcome :)