Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Sync setup never shows me the CAPTCHA

  • 1 ответ
  • 1 имеет эту проблему
  • 3 просмотра
  • Последний ответ от Ibai

more options

I just installed Firefox 7 on Windows 7 Home Premium 64-bit; I'm trying to set up Sync so I can connect my mobile phone, but every time I get to the "please prove you're not a robot" page there are no words and no box for me to type in; the window is blank except for the "robot" prompt and the navigation buttons at the bottom. If I click "next" it says "incorrect words, please try again", but I still don't see the words or where to type them in. I disabled my NoScript and Ghostery add-ons to see if they were interfering, no difference. Anything else I can try?

I just installed Firefox 7 on Windows 7 Home Premium 64-bit; I'm trying to set up Sync so I can connect my mobile phone, but every time I get to the "please prove you're not a robot" page there are no words and no box for me to type in; the window is blank except for the "robot" prompt and the navigation buttons at the bottom. If I click "next" it says "incorrect words, please try again", but I still don't see the words or where to type them in. I disabled my NoScript and Ghostery add-ons to see if they were interfering, no difference. Anything else I can try?

Все ответы (1)

more options

Hi Kataarra!

Try to start the browser in Diagnose Firefox issues using Troubleshoot Mode. Sometimes even if you disable the add-ons their side effects can be persistent.

Let me know if this helps.