firefox crashes every time I open it and try to go between pages, I can not use firefox, help
I converted my new computer from an old one about a week ago. Every time I open Firefox, it either crashes immediately or once I try to go between pages it crashes. I get a window that says Firefox quite Unexpectedly. Apple Care worked on this with me. We opened Firefox in Test Mode, the crashes did not happen. I would like to use Firefox, it is much better than Safari, but not being able to get help for Firefox; I have no choice. I don't know how to submit information to Mozilla, therefore I have no crash ID.
Выбранное решение
With Test mode, do you mean starting Firefox in Safe mode ?
If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
- Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
- Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
Все ответы (3)
Выбранное решение
With Test mode, do you mean starting Firefox in Safe mode ?
If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
- Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
- Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
Thank you so much!
I am not clear on whether you are describing a crash with a crash message or just sudden closing of FF. In my case, it's a sudden closing of FF. If I open FF usig the icon in my quick launch bar, it's fine until I change the URL, then it closes. If I open FF from a link in any email, FF opens and immediately closes. Does the same advice apply to my specific situation? Thanks.