Can Recieve emails but cant send them
All of a sudden, I cannot send emails using Thunderbird.
I get: "Login to server mobile.charter.net with username (my emails address) failed."
When I hit cancel I get: "Unable to authenticate to outgoing server (SMTP) mobile.charter.net Please check password and verify the 'Authentication method' in account settings outgoing server (SMTP)"
I have not changed anything.
I set up Thunderbird a very long time ago and I have no clue how to start trouble shooting this.
Can I get a step by step process to fixing this??
Even when I input my PW, which I know is correct, it still will not let me send emails.
Thanks
Bob
Выбранное решение
Check the outgoing server smtp settings.
In Account Settings Left Pane scroll to the bottom below 'Local Folders - click on 'Outgoing Server (SMTP)' You should see a list of outgoing servers ont he right
select the outgoing server in list Do you have the following details because this is what you need:
- Description : full email address
- Server name: mobile.charter.net
- Port: 587
- Connection Security: STARTTLS
- Authentication Method: Normal Password
- User name: full email address
If you need to edit anything - click on Edit', modify anything required and click on 'OK'
then check you are using that smtp in the account So still in Account Settings In Left Pane, select the name/email address of account Look bottom right for Outgoing Server (SMTP) Does it say the full email address as you typed in the smtp description ? If no, then click on the drop down to see options and select the correct smtp server. DO NOT click on 'Edit Server_SMTP' button.
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Выбранное решение
Check the outgoing server smtp settings.
In Account Settings Left Pane scroll to the bottom below 'Local Folders - click on 'Outgoing Server (SMTP)' You should see a list of outgoing servers ont he right
select the outgoing server in list Do you have the following details because this is what you need:
- Description : full email address
- Server name: mobile.charter.net
- Port: 587
- Connection Security: STARTTLS
- Authentication Method: Normal Password
- User name: full email address
If you need to edit anything - click on Edit', modify anything required and click on 'OK'
then check you are using that smtp in the account So still in Account Settings In Left Pane, select the name/email address of account Look bottom right for Outgoing Server (SMTP) Does it say the full email address as you typed in the smtp description ? If no, then click on the drop down to see options and select the correct smtp server. DO NOT click on 'Edit Server_SMTP' button.
Thanks for the reply. I was able to figure it out yesterday morning. All of connect security, even from Spectrum, was saying SSL/TLS.
I then found a site that said it was STARTTLS and everything was working again.
Don't know why it was working up till 6/13/23 and then all of a sudden stopped.
I did not change anything and got no notifications from Spectrum about any changes.
But, it is working now. Just a minor inconvenience.
Thanks
Bob
For my desktop: I solved this by Changing the outgoing Server (SMTP): back to the default setting of Charter Communication - mobile.charter.net. I believe Thunderbirds update switched "mobile charter.net