Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Updated to Thunderbird 102 on Ubuntu, crashes on startup @ nsIFrame::PresContext

  • 10 ответов
  • 0 имеют эту проблему
  • 1 просмотр
  • Последний ответ от Wayne Mery

more options

Updated to the current Thunderbird in Ubuntu 22.04 but each time I open it just crashes see reports?

Hope that you can help?

Chris

Updated to the current Thunderbird in Ubuntu 22.04 but each time I open it just crashes see reports? Hope that you can help? Chris
Приложенные скриншоты

Изменено Wayne Mery

Все ответы (10)

more options

How about you post the crash ides so we can actually "see" the reports sent in, rather than limited images.


See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

more options

Is this what you wanted? AdapterDeviceID: 0x0412 AdapterDriverVendor: mesa/crocus AdapterDriverVersion: 22.0.5.0 AdapterVendorID: 0x8086 Add-ons: %7B2ab1b709-ba03-4361-abf9-c50b964ff75d%7D:2.12.0,gconversation%40xulforum.org:4.0.22,%7Bada4b710-8346-4b82-8199-5de2b400a6ae%7D:2.1.6.10,emoji%40ganss.org:1.91.8,MonterailDark2%40conema.me:3.3,MonterailFullDark2%40conema.me:3.3,google%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.0,amazon%40search.mozilla.org:1.1,chambers-en-GB%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0,thunderbird-compact-dark%40mozilla.org:1.2 AvailablePageFile: 6652043264 AvailablePhysicalMemory: 3229782016 AvailableSwapMemory: 8910794752 AvailableVirtualMemory: 5613195264 BackgroundTaskMode: 0 BuildID: 20220906224751 ContentSandboxCapabilities: 119 ContentSandboxCapable: 1 ContentSandboxLevel: 0 CrashTime: 1665216465 DOMFissionEnabled: 1 DOMIPCEnabled: 1 DesktopEnvironment: gnome HeadlessMode: 0 InstallTime: 1664916037 IsWayland: 1 Notes: Ubuntu 22.04.1 LTSFP(D00-L1000-W00000000-T000) WR? WR+ EGL? EGL- GL Context? GL Context+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 37822 StartupCrash: 0 StartupTime: 1665216461 SubmittedFrom: Client TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20220906224751","version":"102.2.2","vendor":null,"displayVersion":"102.2.2","platformVersion":"102.2.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":false},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":7631,"virtualMaxMB":null,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Linux","version":"5.15.0-48-generic","locale":"en-GB"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":"Mesa Intel(R) HD Graphics 4600 (HSW GT2)","vendorID":"0x8086","deviceID":"0x0412","subsysID":null,"RAM":0,"driver":null,"driverVendor":"mesa/crocus","driverVersion":"22.0.5.0","driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1600,"screenHeight":900}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"blocked:FEATURE_FAILURE_DISABLE_RELEASE_OR_BETA"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"available"},"omtp":{"status":"unused"}}},"appleModelId":null,"hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"release","enabled":true,"autoDownload":false,"background":false},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"GB","network.trr.strict_native_fallback":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":0,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} TelemetrySessionId: 037fbd3d-6757-4e5a-80e3-77093268f851 Throttleable: 1 TotalPageFile: 16912797696 TotalPhysicalMemory: 8002002944 URL: about:blank UptimeTS: 4.53606857 Version: 102.2.2 XPCOMSpinEventLoopStack: default: XPIProvider.jsm:awaitPromise useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

more options

Why don't you just click the link to the support article Matt posted above and follow the instructions?

more options

chris.bennell said

Is this what you wanted?

No. I want the crash id from your submitted crash, as discussed in the linked article. So I can view the report online in a formatted manner.

more options

Got it? bp-ee8b2cf3-6e37-4efc-9d22-9941a0221006.txt

more options

Sorry to be a bit slow is the e-mail address that I am using at the time, if so it is [email protected]?

more options

Nothing jumps out at me, except that there are all these segments that have no library. I am still thinking your distribution has not included some required library, or has used an older version.

Do you have the same issues if you install the version offered on the thunderbird.net web site?

more options

In Ubuntu software it is showing that you can download 2 versions of Thunderbird. So I have installed the other version of Thunderbird/Canonical. It is a complete fresh install. The the other version I have had been running for while, it was not until the update it crashed completely? I have uninstalled this version and reinstalled but made now difference.

more options

The version that keeps crashing is Ubuntu-jammy main deb

The version that is working is Snap store 102.3.1-2

more options