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Error msg when booting up ISP's email service. Prevents email from booting.

Craig Woods
Craig Woods
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Can't create persistent session. The authentication request arrived with no cookies, which means we can't build a persist session in which we can store state. Please re-try, and if you still can't login then investigate if cookies are disabled in your browser. http://en.wikipedia.org/wiki/HTTP_cookie. " This error msg occurs when I am signing in to boot up the ISP email service. I don't know what this means and their Help Desk is not very helpful.

''Can't create persistent session. The authentication request arrived with no cookies, which means we can't build a persist session in which we can store state. Please re-try, and if you still can't login then investigate if cookies are disabled in your browser. http://en.wikipedia.org/wiki/HTTP_cookie. " This error msg occurs when I am signing in to boot up the ISP email service. I don't know what this means and their Help Desk is not very helpful.

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Hi Craig, are you blocking cookies? You might check this article and see whether relaxing your settings a bit makes it possible to use the site:

Websites say cookies are blocked - Unblock them

If that doesn't help, we can suggest other settings to check.

Also you shared that your have DuckDuckGo Privacy Essentials and Ghostery, so you might click their toolbar buttons and see whether you can set them not to block anything when using your email site.