We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Help me

more options

Hello I hope you are well Firefox account has been locked since yesterday. Gmail account is mine but not logged.

Email: [email]@gmail.com Email: [email2]@gmail.com

Thank you very much

Hello I hope you are well Firefox account has been locked since yesterday. Gmail account is mine but not logged. Email: [email]@gmail.com Email: [email2]@gmail.com Thank you very much

Изменено Andrew

Все ответы (1)

more options

Hello, as you probably heard, Google has been having some outage issues. Unfortunately, it was bouncing incoming messages with the code indicating that your address does not exist, which can trigger a 24-hour lock on your Firefox Account.

Google said it solved these issues about 6 and half hours ago now, so hopefully you will be able to unlock tomorrow. So far, I have not learned of any way to speed it up. If you can't wait, you could file a bug report as described in this article:

https://support.mozilla.org/en-US/kb/im-having-problems-confirming-my-firefox-account#w_your-firefox-account-has-been-locked