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Problem receiving messages

  • 6 ответов
  • 2 имеют эту проблему
  • 3 просмотра
  • Последний ответ от cgrava

cgrava
cgrava
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Hi, I am Cristian Grava. I am using Thunderbird since a long time ago but since yesterday I didn't receive anymore my messages from yahoo (I tried with gmail but I have the same problem). I am using a pop.mail.yahoo.com, with port 995, SSL/TLS as I used since a long time ago. The status of Thunderbird is "Connected to pop.mail.yahoo.com ..." but nothing happens (usually ask me to introduce my password and after that downloads the messages but now nothing). Please help me to solve the problem. Thank you and have a nice day, Cristian Grava

Hi, I am Cristian Grava. I am using Thunderbird since a long time ago but since yesterday I didn't receive anymore my messages from yahoo (I tried with gmail but I have the same problem). I am using a pop.mail.yahoo.com, with port 995, SSL/TLS as I used since a long time ago. The status of Thunderbird is "Connected to pop.mail.yahoo.com ..." but nothing happens (usually ask me to introduce my password and after that downloads the messages but now nothing). Please help me to solve the problem. Thank you and have a nice day, Cristian Grava

Все ответы (6)

christ1
christ1
  • Top 25 Contributor
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What is your anti-virus software?

Also, please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.

cgrava
cgrava Задавший вопрос
more options

My anti-virus software is ESET Nod32 Antivirus. The troubleshooting information is in Romanian because I'm using Thunderbird in Romanian. I hope that you can handle it: 


 Informații de bază despre aplicație

   Nume: Thunderbird
   Versiune: 38.5.0
   Agent de utilizator: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.5.0
   Dosar de profil: Arată dosarul

             (Unitate de disc locală)
   ID-ul de compilare al aplicației: 20151221142744
   Module activate: about:plugins
   Configurația versiunii compilate: about:buildconfig
   Utilizare memorie: about:memory

 Conturi de corespondență și discuții
   account1:
     INCOMING: account1, , (pop3) pop.mail.yahoo.com:995, SSL, passwordCleartext
     OUTGOING: mail.uoradea.ro:587, alwaysSTARTTLS, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

 Rapoarte de eroare

 Suplimente
   Lightning, 4.0.5.2, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Preferințe importante modificate

   Nume: Valoare

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.5.0
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: ff966df7-cc8e-469b-832a-8c7c78b4b4e
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     network.cookie.cookieBehavior: 2
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1606585135
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
     print.printer_Adobe_PDF.print_bgcolor: false
     print.printer_Adobe_PDF.print_bgimages: false
     print.printer_Adobe_PDF.print_colorspace:
     print.printer_Adobe_PDF.print_command:
     print.printer_Adobe_PDF.print_downloadfonts: false
     print.printer_Adobe_PDF.print_duplex: 1515870810
     print.printer_Adobe_PDF.print_edge_bottom: 0
     print.printer_Adobe_PDF.print_edge_left: 0
     print.printer_Adobe_PDF.print_edge_right: 0
     print.printer_Adobe_PDF.print_edge_top: 0
     print.printer_Adobe_PDF.print_evenpages: true
     print.printer_Adobe_PDF.print_footercenter:
     print.printer_Adobe_PDF.print_footerleft: &PT
     print.printer_Adobe_PDF.print_footerright: &D
     print.printer_Adobe_PDF.print_headercenter:
     print.printer_Adobe_PDF.print_headerleft: &T
     print.printer_Adobe_PDF.print_headerright: &U
     print.printer_Adobe_PDF.print_in_color: true
     print.printer_Adobe_PDF.print_margin_bottom: 0.5
     print.printer_Adobe_PDF.print_margin_left: 0.5
     print.printer_Adobe_PDF.print_margin_right: 0.5
     print.printer_Adobe_PDF.print_margin_top: 0.5
     print.printer_Adobe_PDF.print_oddpages: true
     print.printer_Adobe_PDF.print_orientation: 0
     print.printer_Adobe_PDF.print_page_delay: 50
     print.printer_Adobe_PDF.print_paper_data: 9
     print.printer_Adobe_PDF.print_paper_height: 11.00
     print.printer_Adobe_PDF.print_paper_name:
     print.printer_Adobe_PDF.print_paper_size_type: 0
     print.printer_Adobe_PDF.print_paper_size_unit: 1
     print.printer_Adobe_PDF.print_paper_width: 8.00
     print.printer_Adobe_PDF.print_plex_name:
     print.printer_Adobe_PDF.print_resolution: 1515870810
     print.printer_Adobe_PDF.print_resolution_name:
     print.printer_Adobe_PDF.print_reversed: false
     print.printer_Adobe_PDF.print_scaling: 0.90
     print.printer_Adobe_PDF.print_shrink_to_fit: false
     print.printer_Adobe_PDF.print_to_file: false
     print.printer_Adobe_PDF.print_unwriteable_margin_bottom: 0
     print.printer_Adobe_PDF.print_unwriteable_margin_left: 0
     print.printer_Adobe_PDF.print_unwriteable_margin_right: 0
     print.printer_Adobe_PDF.print_unwriteable_margin_top: 0
     print.printer_HP_LaserJet_1020.print_bgcolor: false
     print.printer_HP_LaserJet_1020.print_bgimages: false
     print.printer_HP_LaserJet_1020.print_colorspace:
     print.printer_HP_LaserJet_1020.print_command:
     print.printer_HP_LaserJet_1020.print_downloadfonts: false
     print.printer_HP_LaserJet_1020.print_duplex: 1515870810
     print.printer_HP_LaserJet_1020.print_edge_bottom: 0
     print.printer_HP_LaserJet_1020.print_edge_left: 0
     print.printer_HP_LaserJet_1020.print_edge_right: 0
     print.printer_HP_LaserJet_1020.print_edge_top: 0
     print.printer_HP_LaserJet_1020.print_evenpages: true
     print.printer_HP_LaserJet_1020.print_footercenter:
     print.printer_HP_LaserJet_1020.print_footerleft: &PT
     print.printer_HP_LaserJet_1020.print_footerright: &D
     print.printer_HP_LaserJet_1020.print_headercenter:
     print.printer_HP_LaserJet_1020.print_headerleft: &T
     print.printer_HP_LaserJet_1020.print_headerright: &U
     print.printer_HP_LaserJet_1020.print_in_color: true
     print.printer_HP_LaserJet_1020.print_margin_bottom: 0.5
     print.printer_HP_LaserJet_1020.print_margin_left: 0.5
     print.printer_HP_LaserJet_1020.print_margin_right: 0.5
     print.printer_HP_LaserJet_1020.print_margin_top: 0.5
     print.printer_HP_LaserJet_1020.print_oddpages: true
     print.printer_HP_LaserJet_1020.print_orientation: 0
     print.printer_HP_LaserJet_1020.print_page_delay: 50
     print.printer_HP_LaserJet_1020.print_paper_data: 9
     print.printer_HP_LaserJet_1020.print_paper_height: 11.00
     print.printer_HP_LaserJet_1020.print_paper_name:
     print.printer_HP_LaserJet_1020.print_paper_size_type: 0
     print.printer_HP_LaserJet_1020.print_paper_size_unit: 1
     print.printer_HP_LaserJet_1020.print_paper_width: 8.00
     print.printer_HP_LaserJet_1020.print_plex_name:
     print.printer_HP_LaserJet_1020.print_resolution: 1515870810
     print.printer_HP_LaserJet_1020.print_resolution_name:
     print.printer_HP_LaserJet_1020.print_reversed: false
     print.printer_HP_LaserJet_1020.print_scaling: 0.90
     print.printer_HP_LaserJet_1020.print_shrink_to_fit: false
     print.printer_HP_LaserJet_1020.print_to_file: false
     print.printer_HP_LaserJet_1020.print_unwriteable_margin_bottom: 0
     print.printer_HP_LaserJet_1020.print_unwriteable_margin_left: 0
     print.printer_HP_LaserJet_1020.print_unwriteable_margin_right: 0
     print.printer_HP_LaserJet_1020.print_unwriteable_margin_top: 0
cgrava
cgrava Задавший вопрос
more options

My anti-virus software is ESET Nod32 Antivirus. The Troubleshooting Information is in Romanian because I'm using Thunderbird in Romanian. I hope you can handle it: 


 Informații de bază despre aplicație

   Nume: Thunderbird
   Versiune: 38.5.0
   Agent de utilizator: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.5.0
   Dosar de profil: Arată dosarul

             (Unitate de disc locală)
   ID-ul de compilare al aplicației: 20151221142744
   Module activate: about:plugins
   Configurația versiunii compilate: about:buildconfig
   Utilizare memorie: about:memory

 Conturi de corespondență și discuții
   account1:
     INCOMING: account1, , (pop3) pop.mail.yahoo.com:995, SSL, passwordCleartext
     OUTGOING: mail.uoradea.ro:587, alwaysSTARTTLS, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

 Rapoarte de eroare

 Suplimente
   Lightning, 4.0.5.2, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Preferințe importante modificate

   Nume: Valoare

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.5.0
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: ff966df7-cc8e-469b-832a-8c7c78b4b4e
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     network.cookie.cookieBehavior: 2
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1606585135
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
     print.printer_Adobe_PDF.print_bgcolor: false
     print.printer_Adobe_PDF.print_bgimages: false
     print.printer_Adobe_PDF.print_colorspace:
     print.printer_Adobe_PDF.print_command:
     print.printer_Adobe_PDF.print_downloadfonts: false
     print.printer_Adobe_PDF.print_duplex: 1515870810
     print.printer_Adobe_PDF.print_edge_bottom: 0
     print.printer_Adobe_PDF.print_edge_left: 0
     print.printer_Adobe_PDF.print_edge_right: 0
     print.printer_Adobe_PDF.print_edge_top: 0
     print.printer_Adobe_PDF.print_evenpages: true
     print.printer_Adobe_PDF.print_footercenter:
     print.printer_Adobe_PDF.print_footerleft: &PT
     print.printer_Adobe_PDF.print_footerright: &D
     print.printer_Adobe_PDF.print_headercenter:
     print.printer_Adobe_PDF.print_headerleft: &T
     print.printer_Adobe_PDF.print_headerright: &U
     print.printer_Adobe_PDF.print_in_color: true
     print.printer_Adobe_PDF.print_margin_bottom: 0.5
     print.printer_Adobe_PDF.print_margin_left: 0.5
     print.printer_Adobe_PDF.print_margin_right: 0.5
     print.printer_Adobe_PDF.print_margin_top: 0.5
     print.printer_Adobe_PDF.print_oddpages: true
     print.printer_Adobe_PDF.print_orientation: 0
     print.printer_Adobe_PDF.print_page_delay: 50
     print.printer_Adobe_PDF.print_paper_data: 9
     print.printer_Adobe_PDF.print_paper_height: 11.00
     print.printer_Adobe_PDF.print_paper_name:
     print.printer_Adobe_PDF.print_paper_size_type: 0
     print.printer_Adobe_PDF.print_paper_size_unit: 1
     print.printer_Adobe_PDF.print_paper_width: 8.00
     print.printer_Adobe_PDF.print_plex_name:
     print.printer_Adobe_PDF.print_resolution: 1515870810
     print.printer_Adobe_PDF.print_resolution_name:
     print.printer_Adobe_PDF.print_reversed: false
     print.printer_Adobe_PDF.print_scaling: 0.90
     print.printer_Adobe_PDF.print_shrink_to_fit: false
     print.printer_Adobe_PDF.print_to_file: false
     print.printer_Adobe_PDF.print_unwriteable_margin_bottom: 0
     print.printer_Adobe_PDF.print_unwriteable_margin_left: 0
     print.printer_Adobe_PDF.print_unwriteable_margin_right: 0
     print.printer_Adobe_PDF.print_unwriteable_margin_top: 0
     print.printer_HP_LaserJet_1020.print_bgcolor: false
     print.printer_HP_LaserJet_1020.print_bgimages: false
     print.printer_HP_LaserJet_1020.print_colorspace:
     print.printer_HP_LaserJet_1020.print_command:
     print.printer_HP_LaserJet_1020.print_downloadfonts: false
     print.printer_HP_LaserJet_1020.print_duplex: 1515870810
     print.printer_HP_LaserJet_1020.print_edge_bottom: 0
     print.printer_HP_LaserJet_1020.print_edge_left: 0
     print.printer_HP_LaserJet_1020.print_edge_right: 0
     print.printer_HP_LaserJet_1020.print_edge_top: 0
     print.printer_HP_LaserJet_1020.print_evenpages: true
     print.printer_HP_LaserJet_1020.print_footercenter:
     print.printer_HP_LaserJet_1020.print_footerleft: &PT
     print.printer_HP_LaserJet_1020.print_footerright: &D
     print.printer_HP_LaserJet_1020.print_headercenter:
     print.printer_HP_LaserJet_1020.print_headerleft: &T
     print.printer_HP_LaserJet_1020.print_headerright: &U
     print.printer_HP_LaserJet_1020.print_in_color: true
     print.printer_HP_LaserJet_1020.print_margin_bottom: 0.5
     print.printer_HP_LaserJet_1020.print_margin_left: 0.5
     print.printer_HP_LaserJet_1020.print_margin_right: 0.5
     print.printer_HP_LaserJet_1020.print_margin_top: 0.5
     print.printer_HP_LaserJet_1020.print_oddpages: true
     print.printer_HP_LaserJet_1020.print_orientation: 0
     print.printer_HP_LaserJet_1020.print_page_delay: 50
     print.printer_HP_LaserJet_1020.print_paper_data: 9
     print.printer_HP_LaserJet_1020.print_paper_height: 11.00
     print.printer_HP_LaserJet_1020.print_paper_name:
     print.printer_HP_LaserJet_1020.print_paper_size_type: 0
     print.printer_HP_LaserJet_1020.print_paper_size_unit: 1
     print.printer_HP_LaserJet_1020.print_paper_width: 8.00
     print.printer_HP_LaserJet_1020.print_plex_name:
     print.printer_HP_LaserJet_1020.print_resolution: 1515870810
     print.printer_HP_LaserJet_1020.print_resolution_name:
     print.printer_HP_LaserJet_1020.print_reversed: false
     print.printer_HP_LaserJet_1020.print_scaling: 0.90
     print.printer_HP_LaserJet_1020.print_shrink_to_fit: false
     print.printer_HP_LaserJet_1020.print_to_file: false
     print.printer_HP_LaserJet_1020.print_unwriteable_margin_bottom: 0
     print.printer_HP_LaserJet_1020.print_unwriteable_margin_left: 0
     print.printer_HP_LaserJet_1020.print_unwriteable_margin_right: 0
     print.printer_HP_LaserJet_1020.print_unwriteable_margin_top: 0
BikeHelmet
BikeHelmet
more options

Same problem up in Canada - ESET + Thunderbird + POP = Email dead.

I added an exclusion in ESET (Internet / Email Scanner) to exclude thunderbird.exe and now email is flowing again.

christ1
christ1
  • Top 25 Contributor
more options
Thunderbird Versiune: 38.5.0

Time to upgrade? The latest release version is 78.5.1. https://www.thunderbird.net/

My anti-virus software is ESET Nod32 Antivirus.

According to ESET forums, you should temporarily disable SSL filtering until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf

The problem is being reported by dozens of users. https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

cgrava
cgrava Задавший вопрос
more options

The version I'm using is the last one in Romanian ("Thunderbird is up to date").

I solved the problem creating another new account in Thunderbird using the same settings as in my account (pop.mail.yahoo.com, with port 995, SSL/TLS) using the same user name and I noticed that for this new account everything works very good. Then I tried with my old account and I noticed that works very good too and after that I deleted the new accont and everything works very good.

Thank you for your good intentions.