Firefox Crash Report

AdapterDeviceID: 0x0166 AdapterDriverVersion: 8.15.10.2712 AdapterSubsysID: 00000000 AdapterVendorID: 0x8086 AppInitDLLs: nvinitx.dll AvailablePageFile: 13647462400 AvailablePhysicalMemory: 5031800832 AvailableVirtualMemory: 8794579808256 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 45613056 BreakpadReserveSize: 83886080 BuildID: 20180704003137 CPUMicrocodeVersion: 0x1b ContentSandboxCapable: 1 ContentSandboxLevel: 5 CrashTime: 1532916797 DOMIPCEnabled: 1 Email: [email protected] EventLoopNestingLevel: 1 FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 InstallTime: 1532868440 ModuleSignatureInfo: {"Apple Inc.":["mdnsNSP.dll"],"Microsoft Corporation":["WLIDNSP.DLL","ucrtbase.dll","msvcp140.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-core-file-l1-2-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-core-synch-l1-2-0.dll","api-ms-win-core-processthreads-l1-1-1.dll","api-ms-win-core-localization-l1-2-0.dll","api-ms-win-core-file-l2-1-0.dll","VCRUNTIME140.dll","api-ms-win-crt-runtime-l1-1-0.dll","api-ms-win-core-timezone-l1-1-0.dll"],"Microsoft Windows":["ntdll.dll","rsaenh.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","nss3.dll","nssckbi.dll","freebl3.dll","lgpllibs.dll","softokn3.dll","mozglue.dll"],"NVIDIA Corporation":["detoured.dll"]} MozCrashReason: MOZ_CRASH(Shutdown hanging before starting.) Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0166, AdapterSubsysID: 00000000, AdapterDriverVersion: 8.15.10.2712 Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x0fd1, AdapterSubsysID2: 00000000, AdapterDriverVersion2: 9.18.13.4709FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 26299 ShutdownProgress: profile-before-change StartupCrash: 0 StartupTime: 1532916726 SystemMemoryUsePercentage: 40 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20180704003137","version":"61.0.1","vendor":"Mozilla","displayVersion":"61.0.1","platformVersion":"61.0.1","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8089,"virtualMaxMB":8388608,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":58,"stepping":9,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":2294,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAES"]},"os":{"name":"Windows_NT","version":"6.1","locale":"en-US","servicePackMajor":1,"servicePackMinor":0,"windowsBuildNumber":7601,"installYear":2014},"hdd":{"profile":{"model":"WDC WD10JPVX-00JC3T0","revision":"01.0"},"binary":{"model":"WDC WD10JPVX-00JC3T0","revision":"01.0"},"system":{"model":"WDC WD10JPVX-00JC3T0","revision":"01.0"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"Intel(R) HD Graphics 4000","vendorID":"0x8086","deviceID":"0x0166","subsysID":"00000000","RAM":null,"driver":"igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32","driverVersion":"8.15.10.2712","driverDate":"3-26-2012","GPUActive":true},{"description":"NVIDIA GeForce GT 650M ","vendorID":"0x10de","deviceID":"0x0fd1","subsysID":"00000000","RAM":2048,"driver":"nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um","driverVersion":"9.18.13.4709","driverDate":"12-13-2014","GPUActive":false}],"monitors":[{"screenWidth":1366,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"basic","gpuProcess":{"status":"blocked"},"d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"appleModelId":null,"isWow64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":false},"userPrefs":{"accessibility.browsewithcaret":true,"app.update.auto":false,"browser.cache.disk.capacity":358400,"browser.search.region":"AU","browser.search.widget.inNavBar":true,"browser.startup.homepage":"<user-set>"},"sandbox":{"effectiveContentProcessLevel":5},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null,"attribution":{"campaign":"%2528not%2Bset%2529","content":"%2528not%2Bset%2529","medium":"referral","source":"support.mozilla.org"}},"profile":{"creationDate":16073},"addons":{"activeAddons":{"[email protected]":{"version":"2.0","scope":1,"type":"extension","updateDay":17689,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Sets value(s) in the update url based on custom checks.","name":"Application Update Service Helper","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17235},"[email protected]":{"version":"1.0.5","scope":1,"type":"extension","updateDay":17689,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17235},"[email protected]":{"version":"2.0","scope":1,"type":"extension","updateDay":17689,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17235},"[email protected]":{"version":"32.1.0","scope":1,"type":"extension","updateDay":17672,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17325},"[email protected]":{"version":"0.9.7","scope":1,"type":"extension","updateDay":17672,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Follow-on Search Telemetry","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17411},"[email protected]":{"version":"2018.06.29.1026-fa231556","scope":1,"type":"extension","updateDay":17689,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"A rich visual history feed and a reimagined home page make it easier than ever to find exactly what ","name":"Activity Stream","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17448},"[email protected]":{"version":"1.0","scope":1,"type":"extension","updateDay":17689,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Autofill forms with saved profiles","name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17448},"[email protected]":{"version":"1.0","scope":1,"type":"extension","updateDay":17689,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Photon onboarding","name":"Photon onboarding","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17448}},"theme":{"id":"[email protected]","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"","scope":1,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"updateDay":0},"activePlugins":[{"name":"dummy","version":"0.1","description":"Blocklist unavailable","blocklisted":false,"disabled":true,"clicktoplay":false,"mimeTypes":["text/there.is.only.blocklist"],"updateDay":17742}],"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}},"persona":"[email protected]"}} ThreadIdNameMapping: 7656:"Gecko_IOThread",4948:"Timer",7500:"Link Monitor",7860:"JS Watchdog",7196:"Hang Monitor",7192:"Cache2 I/O",7668:"Cookie",7632:"GMPThread",6720:"WindowsVsyncThread",6764:"Compositor",6768:"VRListener",6872:"ImgDecoder #1",6852:"ImageIO",6848:"IPDL Background",6916:"HTML5 Parser",6752:"DOM Worker",7048:"ImageBridgeChild",7832:"DOM Worker",5824:"Shutdown Hang Terminator",6592:"StreamTrans #9",2120:"LoadRoots",6008:"DataStorage",7912:"DataStorage", Throttleable: 1 TotalPageFile: 16962752512 TotalPhysicalMemory: 8482336768 TotalVirtualMemory: 8796092891136 UptimeTS: 158.71906284 Vendor: Mozilla Version: 61.0.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192

MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 :

HI, Please include the bp- as per the picture. The crash report is several pages of data. We need the report numbers to see the whole report.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

I can't start firefox

Will they still be retained if I've been installing and uninstalling?

Pkshadow said

HI, Please include the bp- as per the picture. The crash report is several pages of data. We need the report numbers to see the whole report.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help! More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

I can't start firefox

Will they still be retained if I've been installing and uninstalling?

How about booting your system on startup to "Safe Mode with Networking" F8 during the boot process and then see if you can remove it from there to reinstall it.