How to fix 'connection to server timed out' issue?
Two separate IMAP accounts (both gmail) were working perfectly till yesterday. When I tried to log in today, I am suddenly unable to connect to any of my accounts (all gmail) on Thunderbird. As the connection keeps timing out, I cannot receive or send any emails. The client will show "connecting to imap.gmail.com" for a while before the connection times out.
I have tried starting Thunderbird in safe mode, compacting all folders as well as restarting the client, internet connection and computer. I am still able to access the emails if I use my phone or the web interface directly.
Any ideas on what went wrong and how I can fix this? I have a feeling it is the same issue as those reported at these links:
https://support.mozilla.org/en-US/questions/1073157 and https://support.mozilla.org/en-US/questions/1068987
Thanks in advance. Disclaimer: I'm not a technical person so simpler jargon would be appreciated!
Troubleshooting details can be found below if that helps.
Application Basics
Name: Thunderbird Version: 45.1.1 User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:45.0) Gecko/20100101 Thunderbird/45.1.1 Profile Folder: Show in Finder Application Build ID: 20160527062949 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account4:
INCOMING: account4, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
Crash Reports http://crash-stats.mozilla.com/report/index/bp-6fbe74f1-c4d6-4fdd-82b4-4af572160609 (9/6/16) http://crash-stats.mozilla.com/report/index/bp-8e6a7048-7bdd-4ab2-ada6-117422160421 (21/4/16) http://crash-stats.mozilla.com/report/index/bp-1ecaa672-14ec-48bf-b0ab-1174f2141031 (31/10/14)
Extensions Header Tools Lite, 0.5.2, true, [email protected] Lightning, 4.7.1.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 45.1.1
font.internaluseonly.changed: true
gfx.blacklist.direct2d: 3
gfx.blacklist.webgl.msaa: 4
gfx.crash-guard.glcontext.appVersion: 45.1.1
gfx.crash-guard.glcontext.deviceID: 0x0126
gfx.crash-guard.status.glcontext: 2
mail.openMessageBehavior.version: 1
mail.spotlight.enable: true
mail.spotlight.firstRunDone: true
mail.spotlight.global_reindex_time: 1414116003
mailnews.database.global.datastore.id: d0450d10-65b2-8148-94f3-9077a445298
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1464745816
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
Graphics
Vendor ID: 0x8086
Device ID: 0x0126
WebGL Renderer: Intel Inc. -- Intel HD Graphics 3000 OpenGL Engine -- 2.1 INTEL-8.16.74
GPU Accelerated Windows: 0
AzureCanvasBackend: skia
AzureSkiaAccelerated: 1
AzureFallbackCanvasBackend: none
AzureContentBackend: quartz
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.12
4.12
NSS
3.21.1 Basic ECC
3.21.1 Basic ECC
NSS Util
3.21.1
3.21.1
NSS SSL
3.21.1 Basic ECC
3.21.1 Basic ECC
NSS S/MIME
3.21.1 Basic ECC
3.21.1 Basic ECC
Two separate IMAP accounts (both gmail) were working perfectly till yesterday. When I tried to log in today, I am suddenly unable to connect to any of my accounts (all gmail) on Thunderbird. As the connection keeps timing out, I cannot receive or send any emails. The client will show "connecting to imap.gmail.com" for a while before the connection times out.
I have tried starting Thunderbird in safe mode, compacting all folders as well as restarting the client, internet connection and computer. I am still able to access the emails if I use my phone or the web interface directly.
Any ideas on what went wrong and how I can fix this? I have a feeling it is the same issue as those reported at these links:
https://support.mozilla.org/en-US/questions/1073157 and https://support.mozilla.org/en-US/questions/1068987
Thanks in advance. Disclaimer: I'm not a technical person so simpler jargon would be appreciated!
Troubleshooting details can be found below if that helps.
Application Basics
Name: Thunderbird
Version: 45.1.1
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:45.0) Gecko/20100101 Thunderbird/45.1.1
Profile Folder: Show in Finder
Application Build ID: 20160527062949
Enabled Plugins: about:plugins
Build Configuration: about:buildconfig
Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account4:
INCOMING: account4, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
Crash Reports
http://crash-stats.mozilla.com/report/index/bp-6fbe74f1-c4d6-4fdd-82b4-4af572160609 (9/6/16)
http://crash-stats.mozilla.com/report/index/bp-8e6a7048-7bdd-4ab2-ada6-117422160421 (21/4/16)
http://crash-stats.mozilla.com/report/index/bp-1ecaa672-14ec-48bf-b0ab-1174f2141031 (31/10/14)
Extensions
Header Tools Lite, 0.5.2, true, [email protected]
Lightning, 4.7.1.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 45.1.1
font.internaluseonly.changed: true
gfx.blacklist.direct2d: 3
gfx.blacklist.webgl.msaa: 4
gfx.crash-guard.glcontext.appVersion: 45.1.1
gfx.crash-guard.glcontext.deviceID: 0x0126
gfx.crash-guard.status.glcontext: 2
mail.openMessageBehavior.version: 1
mail.spotlight.enable: true
mail.spotlight.firstRunDone: true
mail.spotlight.global_reindex_time: 1414116003
mailnews.database.global.datastore.id: d0450d10-65b2-8148-94f3-9077a445298
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1464745816
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
Graphics
Vendor ID: 0x8086
Device ID: 0x0126
WebGL Renderer: Intel Inc. -- Intel HD Graphics 3000 OpenGL Engine -- 2.1 INTEL-8.16.74
GPU Accelerated Windows: 0
AzureCanvasBackend: skia
AzureSkiaAccelerated: 1
AzureFallbackCanvasBackend: none
AzureContentBackend: quartz
JavaScript
Incremental GC: 1
Accessibility
Activated: 0
Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.12
4.12
NSS
3.21.1 Basic ECC
3.21.1 Basic ECC
NSS Util
3.21.1
3.21.1
NSS SSL
3.21.1 Basic ECC
3.21.1 Basic ECC
NSS S/MIME
3.21.1 Basic ECC
3.21.1 Basic ECC
Все ответы (1)
To diagnose problems with Thunderbird, try one of the following:
- Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
- Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX
- If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.