Avatar for Username

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Эта тема была архивирована. Если вам нужна помощь, задайте новый вопрос.

deleted key3.db. how do i get a new one?

  • 3 ответа
  • 1 имеет эту проблему
  • 1 просмотр
  • Последний ответ от Onno Ekker

DFischer19
DFischer19
more options

Had a master password, forget it. Your web gave instructions of how to reset. This didn't work. Next instruction says if all else fails delete key3.db from my profile which I did. Got in first time no problem told it to save password, acts like it does & then comes back with RETRY NEW PASSWORD CANCEL. Help please

Had a master password, forget it. Your web gave instructions of how to reset. This didn't work. Next instruction says if all else fails delete key3.db from my profile which I did. Got in first time no problem told it to save password, acts like it does & then comes back with RETRY NEW PASSWORD CANCEL. Help please

Выбранное решение

I think you should also remove the file cert8.db. Best is of course to first make a back-up of both files...

Прочитайте этот ответ в контексте 👍 1

Все ответы (3)

Andrew
Andrew
  • Moderator
more options

Please close down Thunderbird, and reboot your PC to see if that helps!

DFischer19
DFischer19 Задавший вопрос
more options

Andrew said

Please close down Thunderbird, and reboot your PC to see if that helps!

Is it possible that the key3.db is ONLY created when you set master password "on"

Onno Ekker
Onno Ekker
more options

Выбранное решение

I think you should also remove the file cert8.db. Best is of course to first make a back-up of both files...