Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

My Firefox is installed on a Mac El Capitán OS. The installation of your approved Alpheios add-ons makes the browser crash. Why?

  • 1 ответ
  • 3 имеют эту проблему
  • 6 просмотров
  • Последний ответ от Michal Stanke

more options

My Firefox installed on a Mac El Capitán OS keeps on crashing since yesterday after the installation of your approved Alpheios add-ons (https://addons.mozilla.org/en-US/firefox/collections/the-alpheios-project/alpheios/). Teh problem is solved when the add-ons are rmoved.

I have been a regular and satisfied user of the Alpheios add-ons. What has changed since yesterday?

Thank you for your prompt response.

My Firefox installed on a Mac El Capitán OS keeps on crashing since yesterday after the installation of your approved Alpheios add-ons (https://addons.mozilla.org/en-US/firefox/collections/the-alpheios-project/alpheios/). Teh problem is solved when the add-ons are rmoved. I have been a regular and satisfied user of the Alpheios add-ons. What has changed since yesterday? Thank you for your prompt response.

Все ответы (1)

more options

Hi bleone.

There has been an update to Firefox 45 yesterday. The best what you can do is to get in touch with the add-on developers and inform them about the issue. Three of four of those add-ons haven't been updated since 2011, so they might be incompatible with newer Firefox versions, or need some settings to adjust.

Regards, Michal