Avatar for Username

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Эта тема была архивирована. Если вам нужна помощь, задайте новый вопрос.

Latest firefox update constant crashes

  • 1 ответ
  • 1 имеет эту проблему
  • 1 просмотр
  • Последний ответ от the-edmeister

reapz
reapz
more options

Ever since firefox has updated, I now get

Black screens, that go back to normal on mouse over then back to black screen

Firefox crash when 2 videos are loading on separate tabs

Massive hanging then whatever tab I had open, closes and opens up a new browser

Extremely slow at everything, I had to install IE for the windows 10 update. Used it because firefox was been horrible and surprise IE was twice as fast at everything and worked dispalying text and pictures when firefox would not.

Ever since firefox has updated, I now get Black screens, that go back to normal on mouse over then back to black screen Firefox crash when 2 videos are loading on separate tabs Massive hanging then whatever tab I had open, closes and opens up a new browser Extremely slow at everything, I had to install IE for the windows 10 update. Used it because firefox was been horrible and surprise IE was twice as fast at everything and worked dispalying text and pictures when firefox would not.

Все ответы (1)

the-edmeister
the-edmeister
  • Moderator
more options

First thing that I would recommend is to reinstall your Video drivers. Your system details is showing many "failures" that are related to graphics: [u'[GFX1]: Failed to create software bitmap: Size(5184,3456) Code: 0x8007000e', u'[GFX1]: [D3D11] 2 CreateTexture2D failure Size(1903,969) Code: 0x8007000e', u'[GFX1]: Failed to create software bitmap: Size(650,366) Code: 0x8007000e', u'[GFX1]: Failed to create software bitmap: Size(1536,2048) Code: 0x8007000e', u'[GFX1]: [D3D11] 2 CreateTexture2D failure Size(1903,969) Code: 0x8007000e', u'[GFX1]: Failed 2 buffer db=0x00000000 dw=0x00000000 for 0, 79, 1903, 969']

Then let's see what your crash reports tell us.

Please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.


edit: spelling correction

Изменено the-edmeister