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Firefox crashes

  • 1 ответ
  • 2 имеют эту проблему
  • 3 просмотра
  • Последний ответ от FredMcD

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My Mozilla Firefox crashes at least five times a day. It is becoming impossible to use for business and I keep losing data on my blogs. Can this be fixed or should I go back to IE?

Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	plugin-container.exe
 Application Version:	37.0.1.5570
 Application Timestamp:	551e23ee
 Fault Module Name:	mozalloc.dll
 Fault Module Version:	37.0.1.5570
 Fault Module Timestamp:	551e1536
 Exception Code:	80000003
 Exception Offset:	00001aa1
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	2057
 Additional Information 1:	0a9e
 Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
 Additional Information 3:	0a9e
 Additional Information 4:	0a9e372d3b4ad19135b953a78882e789

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If the online privacy statement is not available, please read our privacy statement offline:

 C:\windows\system32\en-US\erofflps.txt
My Mozilla Firefox crashes at least five times a day. It is becoming impossible to use for business and I keep losing data on my blogs. Can this be fixed or should I go back to IE? Problem signature: Problem Event Name: APPCRASH Application Name: plugin-container.exe Application Version: 37.0.1.5570 Application Timestamp: 551e23ee Fault Module Name: mozalloc.dll Fault Module Version: 37.0.1.5570 Fault Module Timestamp: 551e1536 Exception Code: 80000003 Exception Offset: 00001aa1 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 2057 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\windows\system32\en-US\erofflps.txt

Все ответы (1)

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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

While still in Safe Mode;

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.


Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 12.0 r0 Shockwave Flash 16.0 r0

Having more than one version of a program may cause issues.

Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.

Flash Player Version 17.0.0.134
https://www.adobe.com/products/flashplayer/distribution3.html
Shockwave Director Version 12.1.7.157 http://get.adobe.com/shockwave/