Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

They are not the same, but do the same job.

Type about:customizing<Enter> in the address bar. In the new window, look for the icon. When you find it, hold down the left button on it, and move it to where you want it to be. You can move any of the icons you want from here, but some icons are locked in place.

Thank you for your thoughts, Fred McD:

I de-installed Avast Virus protection. Still could not get the You tube download icon to appear on my Firefox toolbar. Then I installed AVG virus protection. same deal. However, I notice when Firefox tells me I have installed the Youtube download add-on successfully, the proper icon DOES appear on the toolbar momentarily. But when I x-out the window in which Firefox informs me my add-on installation was successful, that icon disappears.

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

Application Basics

Name: Firefox Version: 33.1 User Agent: Mozilla/5.0 (Windows NT 6.1; rv:33.0) Gecko/20100101 Firefox/33.0 Multiprocess Windows: 0/1

Crash Reports for the Last 3 Days

All Crash Reports

Extensions

Name: AddThis Version: 3.5.9 Enabled: true ID: {3e0e7d2a-070f-4a47-b019-91fe5385ba79}

Name: DownloadHelper Version: 4.9.24 Enabled: true ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}

Name: Google™ Translator Version: 0.3.1 Enabled: true ID: jid1-dgnIBwQga0SIBw@jetpack

Name: Nimbus Screen Capture - editable screenshots. Version: 6.1.0 Enabled: true ID: [email protected]

Name: Troubleshooter Version: 1.1a Enabled: true ID: [email protected]

Name: YouTube Video and Audio Downloader Version: 0.4.1 Enabled: true ID: feca4b87-3be4-43da-a1b1-137c24220968@jetpack

Name: Default Manager Version: 2.3 Enabled: false ID: DefaultManager@Microsoft

Name: Google Toolbar for Firefox Version: 7.1.20110512W Enabled: false ID: {3112ca9c-de6d-4884-a869-9855de68056c}

Graphics

Adapter Description: NVIDIA GeForce 6150SE nForce 430 Adapter Drivers: nvd3dum Adapter RAM: 128 ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 300 Device ID: 0x03d0 DirectWrite Enabled: false (6.2.9200.16492) Driver Date: 1-31-2013 Driver Version: 9.18.13.783 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Blocked for your graphics card because of unresolved driver issues. Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce 6150SE nForce 430 Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.display.background_color: #C0C0C0 browser.display.use_system_colors: true browser.fixup.alternate.enabled: false browser.newtab.url: http://rts.dsrlte.com/?m=tab browser.places.smartBookmarksVersion: 7 browser.search.update: false browser.sessionstore.upgradeBackup.latestBuildID: 20141106120505 browser.startup.homepage: https://mail.google.com/mail/u/0/h/14114ad0wvmyi/?zy=g&f=1 browser.startup.homepage_override.buildID: 20141106120505 browser.startup.homepage_override.mstone: 33.1 browser.tabs.loadInBackground: false dom.mozApps.used: true dom.w3c_touch_events.expose: false extensions.lastAppVersion: 33.1 font.internaluseonly.changed: false gfx.blacklist.suggested-driver-version: 257.21 keyword.URL: http://rts.dsrlte.com/?q= media.gmp-gmpopenh264.lastUpdate: 1415876092 media.gmp-gmpopenh264.version: 1.1 media.gmp-manager.lastCheck: 1416907377 network.cookie.lifetimePolicy: 2 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1416903500 places.history.expiration.transient_current_max_pages: 23470 places.last_vacuum: 1301080493 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.print_printer: Canon MP140 series Printer print.printer_Canon_MP140_series_Printer.print_bgcolor: false print.printer_Canon_MP140_series_Printer.print_bgimages: false print.printer_Canon_MP140_series_Printer.print_command: print.printer_Canon_MP140_series_Printer.print_downloadfonts: false print.printer_Canon_MP140_series_Printer.print_edge_bottom: 0 print.printer_Canon_MP140_series_Printer.print_edge_left: 0 print.printer_Canon_MP140_series_Printer.print_edge_right: 0 print.printer_Canon_MP140_series_Printer.print_edge_top: 0 print.printer_Canon_MP140_series_Printer.print_evenpages: true print.printer_Canon_MP140_series_Printer.print_footercenter: print.printer_Canon_MP140_series_Printer.print_footerleft: &PT print.printer_Canon_MP140_series_Printer.print_footerright: &D print.printer_Canon_MP140_series_Printer.print_headercenter: print.printer_Canon_MP140_series_Printer.print_headerleft: &T print.printer_Canon_MP140_series_Printer.print_headerright: &U print.printer_Canon_MP140_series_Printer.print_in_color: true print.printer_Canon_MP140_series_Printer.print_margin_bottom: 0.5 print.printer_Canon_MP140_series_Printer.print_margin_left: 0.5 print.printer_Canon_MP140_series_Printer.print_margin_right: 0.5 print.printer_Canon_MP140_series_Printer.print_margin_top: 0.5 print.printer_Canon_MP140_series_Printer.print_oddpages: true print.printer_Canon_MP140_series_Printer.print_orientation: 0 print.printer_Canon_MP140_series_Printer.print_page_delay: 50 print.printer_Canon_MP140_series_Printer.print_pagedelay: 500 print.printer_Canon_MP140_series_Printer.print_paper_data: 1 print.printer_Canon_MP140_series_Printer.print_paper_height: 11.00 print.printer_Canon_MP140_series_Printer.print_paper_size_type: 0 print.printer_Canon_MP140_series_Printer.print_paper_size_unit: 0 print.printer_Canon_MP140_series_Printer.print_paper_width: 8.50 print.printer_Canon_MP140_series_Printer.print_reversed: false print.printer_Canon_MP140_series_Printer.print_scaling: 0.90 print.printer_Canon_MP140_series_Printer.print_shrink_to_fit: false print.printer_Canon_MP140_series_Printer.print_to_file: false print.printer_Canon_MP140_series_Printer.print_unwriteable_margin_bottom: 0 print.printer_Canon_MP140_series_Printer.print_unwriteable_margin_left: 0 print.printer_Canon_MP140_series_Printer.print_unwriteable_margin_right: 0 print.printer_Canon_MP140_series_Printer.print_unwriteable_margin_top: 0 print.printer_HP_Deskjet_1050_J410_series.print_bgcolor: false print.printer_HP_Deskjet_1050_J410_series.print_bgimages: false print.printer_HP_Deskjet_1050_J410_series.print_colorspace: print.printer_HP_Deskjet_1050_J410_series.print_command: print.printer_HP_Deskjet_1050_J410_series.print_downloadfonts: false print.printer_HP_Deskjet_1050_J410_series.print_duplex: 1447446 print.printer_HP_Deskjet_1050_J410_series.print_edge_bottom: 0 print.printer_HP_Deskjet_1050_J410_series.print_edge_left: 0 print.printer_HP_Deskjet_1050_J410_series.print_edge_right: 0 print.printer_HP_Deskjet_1050_J410_series.print_edge_top: 0 print.printer_HP_Deskjet_1050_J410_series.print_evenpages: true print.printer_HP_Deskjet_1050_J410_series.print_footercenter: print.printer_HP_Deskjet_1050_J410_series.print_footerleft: &PT print.printer_HP_Deskjet_1050_J410_series.print_footerright: &D print.printer_HP_Deskjet_1050_J410_series.print_headercenter: print.printer_HP_Deskjet_1050_J410_series.print_headerleft: &T print.printer_HP_Deskjet_1050_J410_series.print_headerright: &U print.printer_HP_Deskjet_1050_J410_series.print_in_color: true print.printer_HP_Deskjet_1050_J410_series.print_margin_bottom: 0.5 print.printer_HP_Deskjet_1050_J410_series.print_margin_left: 0.5 print.printer_HP_Deskjet_1050_J410_series.print_margin_right: 0.5 print.printer_HP_Deskjet_1050_J410_series.print_margin_top: 0.5 print.printer_HP_Deskjet_1050_J410_series.print_oddpages: true print.printer_HP_Deskjet_1050_J410_series.print_orientation: 0 print.printer_HP_Deskjet_1050_J410_series.print_page_delay: 50 print.printer_HP_Deskjet_1050_J410_series.print_paper_data: 9 print.printer_HP_Deskjet_1050_J410_series.print_paper_height: 11.00 print.printer_HP_Deskjet_1050_J410_series.print_paper_name: print.printer_HP_Deskjet_1050_J410_series.print_paper_size_type: 0 print.printer_HP_Deskjet_1050_J410_series.print_paper_size_unit: 1 print.printer_HP_Deskjet_1050_J410_series.print_paper_width: 8.50 print.printer_HP_Deskjet_1050_J410_series.print_plex_name: print.printer_HP_Deskjet_1050_J410_series.print_resolution: 1447446 print.printer_HP_Deskjet_1050_J410_series.print_resolution_name: print.printer_HP_Deskjet_1050_J410_series.print_reversed: false print.printer_HP_Deskjet_1050_J410_series.print_scaling: 0.70 print.printer_HP_Deskjet_1050_J410_series.print_shrink_to_fit: false print.printer_HP_Deskjet_1050_J410_series.print_to_file: false print.printer_HP_Deskjet_1050_J410_series.print_unwriteable_margin_bottom: 0 print.printer_HP_Deskjet_1050_J410_series.print_unwriteable_margin_left: 0 print.printer_HP_Deskjet_1050_J410_series.print_unwriteable_margin_right: 0 print.printer_HP_Deskjet_1050_J410_series.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true security.warn_viewing_mixed: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1415357511

Important Locked Preferences

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.7 Version in use: 4.10.7

NSS Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSSMIME Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSSSL Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSUTIL Expected minimum version: 3.17.2 Version in use: 3.17.2

Experimental Features

Both downloaders are listed and active. Are their icons on any of the tool bars?

Type about:customizing<Enter> in the address bar. In the new window, look for the icon. When you find it, hold down the left button on it, and move it to where you want it to be. You can move any of the icons you want from here, but some icons are locked in place.

Type about:addons<Enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac:<Command>)<Shift> A)

Select Extensions, locate the add-ons. Press the Options button for each and check the settings.

Fred McD:

Thanks very much for your useful and prompt support.

--orinhood

Glad to help. Happy Computing.

I have download helper installed and have verified that it is listed in the add0ns. However, the icon does not appear on any taskbar and does not show up in the customize screen either. What is happening?

firefox 35.0.1

Hi flier66

Did you try to click the Restore Defaults button?

• "3-bar" Firefox menu button > Customize
• View > Toolbars > Customize

• if missing items are in the Customize palette then drag them back from the Customize window on the toolbar
• if you do not see an item on a toolbar and in the Customize palette then click the Restore Defaults button to restore the default toolbar setup

• https://support.mozilla.org/kb/customize-firefox-controls-buttons-and-toolbars

I did both, no joy. I have DLH on a second laptop and two other desktops and everything works fine. It is just my wife's laptop....opps, that may be the problem but don't tell her!