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My Firefox will only work in safe mode, even after uninstall and reinstall

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  • Последний ответ от ideato

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I am running Windows7 and it just crashed in the middle of the day. I tried uninstall and reinstall with same result. I've updated all the Windows updates. Same problem. Any idea what is wrong.

I am running Windows7 and it just crashed in the middle of the day. I tried uninstall and reinstall with same result. I've updated all the Windows updates. Same problem. Any idea what is wrong.

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Firefox's Safe Mode turns off a number of advanced features, and also disables your extensions. So there are several possible reasons that Firefox would run in Safe Mode but not in normal mode.

When Firefox crashes, it usually records information about what was happening at that moment. You may have seen the "Crash Reporter" dialog that allows you to submit that data to Mozilla. After the data is uploaded, you can share it with forum volunteers to see whether it points to the solution. Please check the support article "Firefox Crashes" (especially the last section) for steps to get those crash IDs, and then post some of the recent ones here.

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Hello Beachbum11, try disabling graphics hardware acceleration.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  1. Open Firefox Options window as follows:
  2. Click the menu button New Fx Menu and select Options .
  3. In the Firefox Options, click the Advanced tab, then select General.
  4. In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  5. Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:


Thank you.

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It was the hardware acceleration thing...thanks so much!

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You are welcome

Изменено ideato