Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Crash problem

  • 1 răspuns
  • 1 are această problemă
  • 2 vizualizări
  • Ultimul răspuns de Daniel Phillips

daniellesierraf
daniellesierraf
more options

Hello, I keep trying to open my browser and all I get are the Mozilla Crash Reporter. I can't get online to download or update a new version or browser so my work computer is now useless. Please advise as soon as possible. Danielle Mercado xxx-xxx-xxxx

Hello, I keep trying to open my browser and all I get are the Mozilla Crash Reporter. I can't get online to download or update a new version or browser so my work computer is now useless. Please advise as soon as possible. Danielle Mercado xxx-xxx-xxxx

Modificat în de mluna

Toate răspunsurile (1)

Daniel Phillips
Daniel Phillips
more options

Please report your crashes, this will make a lot easier to troubleshoot your problems. To do so:

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.