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For two months Firefox v. 25 & 26 crashes when i try to do a pull down such as "bookmarks" and others or enter info in a box. No viruses, updated everything.

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hermanax
hermanax
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My issues began when I upgraded to v. 25 and has been there ever since. I have checked for all types of malware, upgraded my Kaspersky anti-virus software, have the latest version of Windows 7 including patches. I have made numerous reports to Firefox and have never received a reply. Poor customer service!!!!

The browser frequently crashes when I try to access a pull down from the toolbar at the top. This occurs with "bookmarks" and other pull downs. The crash also happens when i try to enter information in an empty box on the screen such as for a vendor. My problem can happen almost anywhere and is not relegated to one website.

I would like to go back to Firefox v.24, but don't know how to do this.

Any help would be appreciated.

My issues began when I upgraded to v. 25 and has been there ever since. I have checked for all types of malware, upgraded my Kaspersky anti-virus software, have the latest version of Windows 7 including patches. I have made numerous reports to Firefox and have never received a reply. Poor customer service!!!! The browser frequently crashes when I try to access a pull down from the toolbar at the top. This occurs with "bookmarks" and other pull downs. The crash also happens when i try to enter information in an empty box on the screen such as for a vendor. My problem can happen almost anywhere and is not relegated to one website. I would like to go back to Firefox v.24, but don't know how to do this. Any help would be appreciated.

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user633449
user633449
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.