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Just had a power outage interruption.DSL was reset,but cannot acces home page through Firefox

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erb764
erb764
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Power outage.DSL had to reset.Home page cannot be accessed using Firefox.Can access home page using Explorer.Home page is yahoo. Normal browsing using Explorer. Help

Power outage.DSL had to reset.Home page cannot be accessed using Firefox.Can access home page using Explorer.Home page is yahoo. Normal browsing using Explorer. Help

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marjar
marjar
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Hi erb764,

would be helpful if you could possibly share more details here.

Explorer working fine. Firefox not working at all? Or is it only the homepage?

What happens if you type in (copy & paste) www.mozilla.org in your url bar and hit enter? Does the page load? Does it display an error? What error?

Thanks,

jm

cor-el
cor-el
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You can try basic steps like these in case of issues with web pages:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and the cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.