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Firefox constantly crashes and sends error reports

rtjb20
rtjb20
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Hello,

I've installed the latest version of firefox on my new computer (which uses Windows 8) but it constantly crashes and sends error reports. Often when I send the error report and restart firefox, it just crashes again before the pages can even restore. I've reset firefox but this hasn't sorted the problem. I even tried completely uninstalling firefox and reinstalling it but this hasn't helped either. I've tried running it with no addons too but this hasn't helped either!

I'd be really grateful if someone could help me. Thanks in advance.

Hello, I've installed the latest version of firefox on my new computer (which uses Windows 8) but it constantly crashes and sends error reports. Often when I send the error report and restart firefox, it just crashes again before the pages can even restore. I've reset firefox but this hasn't sorted the problem. I even tried completely uninstalling firefox and reinstalling it but this hasn't helped either. I've tried running it with no addons too but this hasn't helped either! I'd be really grateful if someone could help me. Thanks in advance.

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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If you installed Firefox 19, it has a known issue with certain graphics cards on Windows 8. Try installing Firefox 18.0.2 over your existing installation (no need to uninstall Firefox 19 first).

http://releases.mozilla.org/pub/mozilla.org/firefox/releases/18.0.2/win32/en-US/

(If anyone reading this thread prefers a different language than English-US, navigate up a level to find your other choices.)