Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

index shows 1 unread message but folder empty

  • 3 răspunsuri
  • 0 au această problemă
  • 52 de vizualizări
  • Ultimul răspuns de neil91

neil91
neil91
more options

Recently, one of my "other" mailboxes showed 1 unread message in the index, though there was nothing in the inbox at all. I checked my email server via its webmail and found that mailbox indeed empty. Today, a second "other" mailbox shows the same problem. I've tried the "repair" and "compact" functions, but nothing changes. I've tried various folder modes, but no change. I've tried "mark folder read" but no change. This is T'bird 115.5.1 (64-bit) on Windows 10. I fear that this problem will creep to include all my mailboxes. Any ideas?

Recently, one of my "other" mailboxes showed 1 unread message in the index, though there was nothing in the inbox at all. I checked my email server via its webmail and found that mailbox indeed empty. Today, a second "other" mailbox shows the same problem. I've tried the "repair" and "compact" functions, but nothing changes. I've tried various folder modes, but no change. I've tried "mark folder read" but no change. This is T'bird 115.5.1 (64-bit) on Windows 10. I fear that this problem will creep to include all my mailboxes. Any ideas?

Soluție aleasă

Stop the Presses! Today the problem is gone! It was one of those days when all the stuff deleted in the last year or so shows back up in the "Junk" and "Trash" folders and has to be deleted all over again. I'm guessing that's the fault of the mail SERVER, which has nothing to do with T'Bird. Anyway, after I re-deleted thousands of old messages, the phantom messages are gone. I THINK this means that the original problem was at the SERVER, not the CLIENT. So I'll mark this as solved, though not explained. Thanks for everybody's attention. Neil

Citește acest răspuns în context 👍 0

Toate răspunsurile (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Most of the folk I have seen making similar complaints are not aware unread mail in sub folders of the parent is shown if the sub folder is collapsed, but not is the folders are expanded.

This image shows the same trash folder expanded first and then collapsed with different unread and total counts depending on the state.

neil91
neil91 Deținătorul întrebării
more options

Thanks, Matt, I appreciate the info. But these folders have no subfolders, so that's not my problem. See the attached image.

neil91
neil91 Deținătorul întrebării
more options

Soluție aleasă

Stop the Presses! Today the problem is gone! It was one of those days when all the stuff deleted in the last year or so shows back up in the "Junk" and "Trash" folders and has to be deleted all over again. I'm guessing that's the fault of the mail SERVER, which has nothing to do with T'Bird. Anyway, after I re-deleted thousands of old messages, the phantom messages are gone. I THINK this means that the original problem was at the SERVER, not the CLIENT. So I'll mark this as solved, though not explained. Thanks for everybody's attention. Neil