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A couple issues with Facebook not working with Firefox browser

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Alan R
Alan R
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Hello, I have used Firefox since it's inception and love it! However, with version 114 I have noticed two issues with Facebook. 1.) When trying to open messages in Facebook I get "Couldn't load chats" (see attached screen shot) 2.) When trying to do a "Search Facebook" on any of my friends in Facebook I get "This page isn't available right now" but if I search on some place I haven't been before like a company, new outlet etc etc it brings up their info just fine. These two issues DO NOT happen with using Safari or Chrome. Hope someone can help as I want to keep using Firefox and Facebook. Thank you, Alan

Hello, I have used Firefox since it's inception and love it! However, with version 114 I have noticed two issues with Facebook. 1.) When trying to open messages in Facebook I get "Couldn't load chats" (see attached screen shot) 2.) When trying to do a "Search Facebook" on any of my friends in Facebook I get "This page isn't available right now" but if I search on some place I haven't been before like a company, new outlet etc etc it brings up their info just fine. These two issues DO NOT happen with using Safari or Chrome. Hope someone can help as I want to keep using Firefox and Facebook. Thank you, Alan
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cor-el
cor-el
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If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window