Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Sending & receiving messages for my POP account in TB stopped working this morning

  • 3 răspunsuri
  • 1 are această problemă
  • 2 vizualizări
  • Ultimul răspuns de jcar2

k4fty
k4fty
more options

I have a W10 desktop with TB78 installed. I have several IMAP (Gmail) accounts and one POP account; the IMAP accounts still work, but the POP account (AT&T) will not send or receive messages (says password is incorrect). I checked my web email access (myAT&T) and it works fine (uses same password as TB account). I also have another W10 desktop that has TB68 installed, and it has the same problem. I have an old W7 desktop, and I downloaded TB78 to it, and it also has the same problem.

So the problem seems to affect both TB68 & TB78 and only affects the POP account. I have not changed anything in the last day. I tried disabling antivirus firewall and also tried lowering the TLS min to 1, but neither helped. The "saved passwords" for the SMTP account is correct

Any suggestions as to what happened and how I can restore that POP account in TB?

Thanks.

I have a W10 desktop with TB78 installed. I have several IMAP (Gmail) accounts and one POP account; the IMAP accounts still work, but the POP account (AT&T) will not send or receive messages (says password is incorrect). I checked my web email access (myAT&T) and it works fine (uses same password as TB account). I also have another W10 desktop that has TB68 installed, and it has the same problem. I have an old W7 desktop, and I downloaded TB78 to it, and it also has the same problem. So the problem seems to affect both TB68 & TB78 and only affects the POP account. I have not changed anything in the last day. I tried disabling antivirus firewall and also tried lowering the TLS min to 1, but neither helped. The "saved passwords" for the SMTP account is correct Any suggestions as to what happened and how I can restore that POP account in TB? Thanks.

Soluție aleasă

Using a secure mail key?

https://support.mozilla.org/en-US/questions/1316946#answer-1373790

Citește acest răspuns în context 👍 1

Toate răspunsurile (3)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Soluție aleasă

Using a secure mail key?

https://support.mozilla.org/en-US/questions/1316946#answer-1373790

k4fty
k4fty Deținătorul întrebării
more options

Thanks!! 

After a few false starts, I was able to create the secure key.
jcar2
jcar2
more options

That solved my problem also but still wonder why my other e-mail account didn't need to use the secure key?