Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Firefox crashes, even in safe mode

  • 2 răspunsuri
  • 1 are această problemă
  • 13 vizualizări
  • Ultimul răspuns de Prakash.Uttam

more options

Crash ID: bp-3de56443-d26a-4d52-8655-698d80200224. Firefox fails to start up even in safe mode - goes to the Mozilla Crash Reporter window.

Crash ID: bp-3de56443-d26a-4d52-8655-698d80200224. Firefox fails to start up even in safe mode - goes to the Mozilla Crash Reporter window.

Toate răspunsurile (2)

more options

The crash signature is similar to an issue caused by 0patch. More info on that here:

https://0patch.zendesk.com/hc/en-us/articles/360011227079-Mozilla-Firefox-73-can-crash-upon-launching-when-0patch-Agent-is-installed

Could you double-check that all your security software is up-to-date?

Also, can you install the 73.0.1 update? You might need to download a full installer if the internal updater cannot run:

https://www.mozilla.org/firefox/all/

more options

Refresh install also didn't work. So I reinstalled Firefox and copied my old profile into the new profile folder to get it working again.

i.e. my problem is resolved with the above workaround, but if you are looking for root cause to improve the product, you can look at the crash reports I have submitted.