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Screen capture -> Paste pastes the image twice.

  • 6 răspunsuri
  • 1 are această problemă
  • 5 vizualizări
  • Ultimul răspuns de FredMcD

Mivox
Mivox
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We use an internal email server which is accessed via Firefox (MDaemon) and when pasting a screen capture (either via printscreen or GreenShot) in to an email, the image pastes twice.

This is only the case within Firefox, not an issue when using Edge.

It is occurring company wide so I doubt that it is a profile issue. I have tried running Firefox with hardware acceleration disabled but it didn't have any effect. I have also tried starting Firefox in Safe Mode but again, no difference.

Example shown below; paint window which was captured using alt+printscreen

Does anyone have any suggestions as to what to try next?

We use an internal email server which is accessed via Firefox (MDaemon) and when pasting a screen capture (either via printscreen or GreenShot) in to an email, the image pastes twice. This is only the case within Firefox, not an issue when using Edge. It is occurring company wide so I doubt that it is a profile issue. I have tried running Firefox with hardware acceleration disabled but it didn't have any effect. I have also tried starting Firefox in Safe Mode but again, no difference. Example shown below; paint window which was captured using alt+printscreen Does anyone have any suggestions as to what to try next?
Capturi de ecran atașate

Toate răspunsurile (6)

WestEnd
WestEnd
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I had experiences with certain email providers or servers where depending on the software the functions are not the same across the board. Take for instance if I use WebOutlook in IE I have a full range of MS options but if I open it in FF the functions gets less and doesn't respond the same. So alot also has to do with the Browser integration with the Email software and how they communicate together. And in your case it sounds like the software if used with MS Software works better and that could be the cause the Software developer used more MS codes and the IE, Edge responds to those features and not FF. So this would mean it's made for IE, Edge functionality.

FredMcD
FredMcD
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Did you know you can cancel the extra picture using its close X ?

Mivox
Mivox Deținătorul întrebării
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This is still an issue, does anyone have any suggestions? Swapping all of my users over to a different browser isn't really a great option.

WestEnd
WestEnd
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There is nothing really FF can do if those duplicates are caused by the software and Browser not being compatible with each other. Did you contact your IT support about this matter as well.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Could you ask on their forums or via their support whether this is a known Firefox issue? I didn't see anything about it in a quick search:

FredMcD
FredMcD
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Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?