Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Firefox updated itself and then removed itself from my computer. Is this fixable?

  • 2 răspunsuri
  • 3 au această problemă
  • 100 de vizualizări
  • Ultimul răspuns de WTFFire

WTFFire
WTFFire
more options

This morning Firefox updated itself. When I exited Firefox the desktop icon was gone, the program was removed from my start menu & it seemingly has removed itself from my computer. All of my bookmarks from my last back up are lost. I am running Windows 7 Professional. Is this fixable? If I just reinstall Firefox from the website I am going to lose my bookmark info.

This morning Firefox updated itself. When I exited Firefox the desktop icon was gone, the program was removed from my start menu & it seemingly has removed itself from my computer. All of my bookmarks from my last back up are lost. I am running Windows 7 Professional. Is this fixable? If I just reinstall Firefox from the website I am going to lose my bookmark info.

Soluție aleasă

That is weird. I'd suggest downloading Firefox from www.mozilla.org and installing it again. If there is a profile on your computer, it will use it, it won't touch it. It's possible the updater had a bug and didn't fully complete the upgrade, causing this problem.

Please let me know if installing a fresh version works, and if all your data is still there.

Citește acest răspuns în context 👍 0

Toate răspunsurile (2)

user633449
user633449
more options

Soluție aleasă

That is weird. I'd suggest downloading Firefox from www.mozilla.org and installing it again. If there is a profile on your computer, it will use it, it won't touch it. It's possible the updater had a bug and didn't fully complete the upgrade, causing this problem.

Please let me know if installing a fresh version works, and if all your data is still there.

WTFFire
WTFFire Deținătorul întrebării
more options

That worked great. YOU ARE da MAN! I knew I could get Firefox back on the computer but was really concerned about the bookmarks as I work with them all the time. I back up my computer every week but the bookmarks & email only 1 time a month (until now). Thank you very much for your help, I appreciate it.