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after configure the e-mail other cannot continue stock up on user

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i will backup e-mail from gmail, i install thunderbird after i install open then add email address after add and checking user and password other window pop enter credential but after that cannot continue stock up on that window.

i will backup e-mail from gmail, i install thunderbird after i install open then add email address after add and checking user and password other window pop enter credential but after that cannot continue stock up on that window.

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cannot continue stock up on that window.

I don't understand what that means.