Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Unable to watch Amazon Prime video streams as Widevine Content Decryption Module plug in keeps crashing despite being up to date - really frustrating

  • 1 răspuns
  • 26 au această problemă
  • 3 vizualizări
  • Ultimul răspuns de cor-el

twojags
twojags
more options

Have just updated Firefox and tried to watch an Amazon Video stream. Keeps crashing with message to say I do not have Widevine Content Decryption Module plug-in. This is shown as installed and always active on plug-ins page. It is also up-to-date as of 28th June 2017. Can anyone help please?

Have just updated Firefox and tried to watch an Amazon Video stream. Keeps crashing with message to say I do not have Widevine Content Decryption Module plug-in. This is shown as installed and always active on plug-ins page. It is also up-to-date as of 28th June 2017. Can anyone help please?

Toate răspunsurile (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to remove the gmp folders in the current profile folder to make Firefox retrieve a fresh Widevine copy.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Try to toggle DRM off/on to see if that makes Firefox load the components.

  • Options/Preferences -> Content: Play DRM