We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Black Screen

  • 1 răspuns
  • 6 au această problemă
  • 23 de vizualizări
  • Ultimul răspuns de FredMcD

froggerhopper
froggerhopper
more options

When using firefox on my work computer, the browser window will turn completely black alongside all the tabs open with it. I have to completely shutdown and reopen firefox to resolve the issue. But i realized this is because my work computer only has 3GB of ram and when maxed out, results in the black screen.

Recently though with the version 54 update, the same black screen issue is happening on my home computer. Even though it has 16gb of ram and not even close to maxing out. The browser doesn't crash on it's own and i have to close it myself, so it doesn't generate a crash report. What may be causing this?

When using firefox on my work computer, the browser window will turn completely black alongside all the tabs open with it. I have to completely shutdown and reopen firefox to resolve the issue. But i realized this is because my work computer only has 3GB of ram and when maxed out, results in the black screen. Recently though with the version 54 update, the same black screen issue is happening on my home computer. Even though it has 16gb of ram and not even close to maxing out. The browser doesn't crash on it's own and i have to close it myself, so it doesn't generate a crash report. What may be causing this?

Toate răspunsurile (1)

FredMcD
FredMcD
more options

Several have reported issues with v54.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?