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Can't get email messages. Password doesn't work.

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mshad
mshad
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When I log in to my Thunderbird email and enter my password, I get this message:

Sending of password for user [email protected] did not succeed. Mail server mail.twc.com responded: [IN-USE] account is locked by another session or for maintenance, try again.

I have "tried again" over and over.

When I log in to my Thunderbird email and enter my password, I get this message: Sending of password for user [email protected] did not succeed. Mail server mail.twc.com responded: [IN-USE] account is locked by another session or for maintenance, try again. I have "tried again" over and over.

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sfhowes
sfhowes
  • Top 10 Contributor
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Maybe you have incorrect settings?

Time Warner FAQ

incoming POP server: mail.twc.com on port 110 (POP) or 143 (IMAP), Connection security = none, authentication = password, transmitted insecurely, User name = [email protected]

outgoing SMTP server: mail.twc.com on port 587, Connection security = none, authentication = password, transmitted insecurely, User name = [email protected]

Some users have suggested the problem is with POP accounts being accessed by other devices such as phones, but I suggest you try the above settings first.