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Emails incorrectly marked as read

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  • 5 au această problemă
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  • Ultimul răspuns de user1121639

weadyjones1
weadyjones1
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Many of my unread emails seem to being marked as read, and it's a fairly recent problem that I'm struggling to fix.

I have Thunderbird on my desktop and laptop, and a generic email client on my mobile, all linked to my email account.

I thought the problem was caused by emails coming through to my mobile, but having just played with it everything seems to work perfectly fine. I have however sat at times and watched new emails pop up on my desktop which are then immediately marked as read, or even sometimes whole sections of emails towards the top of my email list get marked as read overnight.

I've all the usual settings in place for making sure my emails are not marked as read until I mark them myself, but the problem still continues.

Can anyone offer a solution please?

Thank you!

Many of my unread emails seem to being marked as read, and it's a fairly recent problem that I'm struggling to fix. I have Thunderbird on my desktop and laptop, and a generic email client on my mobile, all linked to my email account. I thought the problem was caused by emails coming through to my mobile, but having just played with it everything seems to work perfectly fine. I have however sat at times and watched new emails pop up on my desktop which are then immediately marked as read, or even sometimes whole sections of emails towards the top of my email list get marked as read overnight. I've all the usual settings in place for making sure my emails are not marked as read until I mark them myself, but the problem still continues. Can anyone offer a solution please? Thank you!

Toate răspunsurile (5)

user1121639
user1121639
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My suspicion is the same as your first one: That your mobile phone may be doing this.

The only way to really, truly rule this out, is to turn your phone off for awhile, and see if new messages still get marked as read while the phone is off.

Yes, I know. That might be difficult for you to do, but it needs to be done.

weadyjones1
weadyjones1 Deținătorul întrebării
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Thank you very much for your advise Bruce, I appreciate it.

I've had my mobile disconnected all morning as suggested but just had the same problem occur. I had about three emails come through at once to my desktop, of which two were marked as unread, but randomly one was immediately marked as being read.

I'm just not sure why it's happening. Any further thoughts at all?

Thanks again!

Stephen.

Zenos
Zenos
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Is the laptop turned off too?

I recall seeing this happen, and I discovered that I'd left Thunderbird minimized on another computer where it was still busily filtering and moving messages for me.

weadyjones1
weadyjones1 Deținătorul întrebării
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Hi Zenos,

The laptop is sat here in my bag on hibernate - I'm not aware it would be on enough or even connected to the internet for it to receive emails right?

Thank you,

Stephen.

user1121639
user1121639
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The laptop hibernating (or in sleep mode), will ensure that it is not interfering either.

So the issue is on your desktop computer.

The first thing I would check is the Message Filters for the account, and see if any filters are set to mark messages as "read".

Another test (not solution), is to change this Thunderbird option: Thunderbird menu: Tools: Options: Display section: Advanced tab (If you cannot see the Thunderbird menu, press the Alt key or F10 key on your keyboard to show the menu) Disable "Automatically mark messages as read" See my screenshot below This should only affect when messages are read, but might be useful to disable as a test.