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firefox fails to open table at games.com

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rachelb
rachelb
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Have been playing spades at games.com once a week for a year. The past 2 weeks Firefox fails to open a spades table after log in. I have made some changes to adobe flash player without success and cannot find anything on message boards that addresses this. Using MS Vista, firefox 47.0, Shockwave Flash 22.0 r0. The AOL games.com page changed appearance just before this failure started. I am able to access the page with Chrome. Thanks for your help.

Have been playing spades at games.com once a week for a year. The past 2 weeks Firefox fails to open a spades table after log in. I have made some changes to adobe flash player without success and cannot find anything on message boards that addresses this. Using MS Vista, firefox 47.0, Shockwave Flash 22.0 r0. The AOL games.com page changed appearance just before this failure started. I am able to access the page with Chrome. Thanks for your help.

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cor-el
cor-el
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If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (e.g. Adblock Plus, NoScript, Flash Block, Ghostery) then make sure such extensions do not block content. There is security software that can interfere with loading content, so check that as well.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Firefox/Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Firefox/Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window