We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

I cannot log into vodafone (but it logs in using Internet Explorer) and their help tell me Firefox has stored an old password.

  • 3 respostas
  • 3 têm este problema
  • 1 visualização
  • Última resposta por Moses

Normus
Normus
more options

I have not stored any passwords in Firefox, but it does not permit me to enter the correct password for Vodafone. It works in InterNet Explorer.

I have not stored any passwords in Firefox, but it does not permit me to enter the correct password for Vodafone. It works in InterNet Explorer.

Todas as respostas (3)

Moses
Moses
  • Moderator
more options

Sometimes problems authenticating with websites can be because of corrupted cookies.

Try to clear the Vodafone cookies by doing the below:

  • Click the orange Firefox button (or Tools) go to Options > Privacy > Remove individual cookies (displayed as a link with blue text) > Search for "vodafone" and when you find it, click it, then select Remove Cookies.
  • Restart Firefox and try to log in again.

Modificado por Moses a

Normus
Normus Proprietário da pergunta
more options

thank you. I followed the directions but there is no cookie from Vodafone. I looked right through the long list.

Moses
Moses
  • Moderator
more options

Sorry for the very late reply. Your thread got knocked down to the bottom of the queue.

Can you try to start Firefox in Safe Mode to see if Firefox works properly with no error? You can start Firefox in Safe Mode below:

  • Windows/Mac: Go to Help > Restart with add-ons disabled
  • Linux: Run firefox -safe-mode in the Terminal/Konsole

If Firefox opens up fine with no problems, it's probably one of your extensions that's causing the issue. You can re-enable your add-ons one by one until you find the one that causes the issue upon being re-enabled.