Hey there,

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

BACKUP YOUR DATA before doing this using MozBackup

1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
3. Delete the Firefox installation folder, which is located in one of these locations, by default:
   • Windows:
     • C:\Program Files\Mozilla Firefox
     • C:\Program Files (x86)\Mozilla Firefox
   • Mac: Delete Firefox from the Applications folder.
   • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
4. Now, go ahead and reinstall Firefox:
   1. Double-click the downloaded installation file and go through the steps of the installation wizard.
   2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

RESTORE YOUR DATA using MozBackup

Hope this helps!

Curtis

I followed your directions, but it didn't change anything. FF crashed within seconds of opening it and I had to Restart in Safe Mode to get it to stay open. Any other ideas?

ArtChick,

There is a current bug open on this issue, bug 985121 that was supposedly fixed in Firefox 28. Please don't comment on the bug report unless you have something constructive to add. :)

Can you get me your troubleshooting info by following the steps below?:

• Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.

Now, a new tab containing your troubleshooting information should open.

• At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
• Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Can you also try to disable hardware acceleration in Firefox (you need to close and restart Firefox).

• Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

As requested, my Troubleshooting Info is below. I am also going to disable Hardware Acceleration immediately after posting this reply. If it has any effect, I'll update my reply. Thanks for your continued help.

Application Basics
------------------
Name: Firefox
Version: 28.0
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:28.0) Gecko/20100101 Firefox/28.0
Crash Reports for the Last 3 Days
---------------------------------
Report ID: bp-c752d389-ca13-417a-81f0-731262140325
Submitted: 1 day ago
Report ID: bp-74454ac7-7d6c-4a3f-b5e4-2a9762140325
Submitted: 1 day ago
Report ID: bp-c2daa957-6b16-47cb-8cc8-4dafd2140325
Submitted: 2 days ago
Report ID: bp-c2712fe5-015c-4b74-92a8-78e252140325
Submitted: 2 days ago
Report ID: bp-97edb45a-79ee-4b16-9787-722212140325
Submitted: 2 days ago
Report ID: bp-da9bcc15-cdae-4108-a74b-5f7402140325
Submitted: 2 days ago
Report ID: bp-f5c8d115-f758-4d1d-ac08-f90ae2140325
Submitted: 2 days ago
Report ID: bp-61515925-0594-4f4f-9a7a-071352140325
Submitted: 2 days ago
All Crash Reports (including 2 pending crashes in the given time range)
Extensions
----------
Name: DownloadHelper
Version: 4.9.22
Enabled: false
ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}
Name: HP Smart Print
Version: 1.0.8.1
Enabled: false
ID: [email protected]
Name: Pin It button
Version: 1.1
Enabled: false
ID: [email protected]
Name: PinImage
Version: 1.1
Enabled: false
ID: {4c2ec070-b8d6-11e1-afa6-0800200c9a66}
Name: Troubleshooter
Version: 1.1a
Enabled: false
ID: [email protected]
Name: Web Developer
Version: 1.2.5
Enabled: false
ID: {c45c406e-ab73-11d8-be73-000a95be3b12}
Name: Webroot Filtering Extension
Version: 1.0.0.32
Enabled: false
ID: [email protected]
Name: Webroot Password Manager
Version: 2.5.0
Enabled: false
ID: {8ac62a8b-8b3f-43ba-9b1a-90c299b9dfda}
Important Modified Preferences
------------------------------
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.disk.smart_size_cached_value: 358400
browser.places.smartBookmarksVersion: 6
browser.search.useDBForOrder: true
browser.sessionstore.upgradeBackup.latestBuildID: 20140314220517
browser.startup.homepage_override.buildID: 20140314220517
browser.startup.homepage_override.mstone: 28.0
dom.mozApps.used: true
extensions.lastAppVersion: 28.0
font.internaluseonly.changed: true
gfx.content.azure.backends: direct2d
gfx.direct3d.last_used_feature_level_idx: 0
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1395875192
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
plugin.state.flash: 1
plugin.state.java: 2
plugin.state.np_2020player_ikea: 1
plugin.state.npamazonmp3downloaderplugin: 1
plugin.state.npauthz: 0
plugin.state.npctrl: 1
plugin.state.npdeployjava: 0
plugin.state.npdlplugin: 0
plugin.state.nphdplg: 0
plugin.state.npitunes: 0
plugin.state.npnv3dv: 1
plugin.state.npnv3dvstreaming: 1
plugin.state.nppdf: 1
plugin.state.nppdfviewer: 1
plugin.state.nppl: 0
plugin.state.npqtplugin: 0
plugin.state.nprndlchromebrowserrecordext: 0
plugin.state.nprndlhtml5videoshim: 0
plugin.state.nprndlpepperflashvideoshim: 0
plugin.state.nprpplugin: 0
plugin.state.npspwrap: 0
plugin.state.npwlpg: 0
print.printer_HP_Officejet_4620_series.print_bgcolor: true
print.printer_HP_Officejet_4620_series.print_bgimages: true
print.printer_HP_Officejet_4620_series.print_colorspace:
print.printer_HP_Officejet_4620_series.print_command:
print.printer_HP_Officejet_4620_series.print_downloadfonts: false
print.printer_HP_Officejet_4620_series.print_duplex: 1633969719
print.printer_HP_Officejet_4620_series.print_edge_bottom: 0
print.printer_HP_Officejet_4620_series.print_edge_left: 0
print.printer_HP_Officejet_4620_series.print_edge_right: 0
print.printer_HP_Officejet_4620_series.print_edge_top: 0
print.printer_HP_Officejet_4620_series.print_evenpages: true
print.printer_HP_Officejet_4620_series.print_footercenter:
print.printer_HP_Officejet_4620_series.print_footerleft:
print.printer_HP_Officejet_4620_series.print_footerright:
print.printer_HP_Officejet_4620_series.print_headercenter:
print.printer_HP_Officejet_4620_series.print_headerleft:
print.printer_HP_Officejet_4620_series.print_headerright:
print.printer_HP_Officejet_4620_series.print_in_color: true
print.printer_HP_Officejet_4620_series.print_margin_bottom: 0.5
print.printer_HP_Officejet_4620_series.print_margin_left: 0.5
print.printer_HP_Officejet_4620_series.print_margin_right: 0.5
print.printer_HP_Officejet_4620_series.print_margin_top: 0.5
print.printer_HP_Officejet_4620_series.print_oddpages: true
print.printer_HP_Officejet_4620_series.print_orientation: 0
print.printer_HP_Officejet_4620_series.print_page_delay: 50
print.printer_HP_Officejet_4620_series.print_paper_data: 1
print.printer_HP_Officejet_4620_series.print_paper_height: 11.00
print.printer_HP_Officejet_4620_series.print_paper_name:
print.printer_HP_Officejet_4620_series.print_paper_size_type: 0
print.printer_HP_Officejet_4620_series.print_paper_size_unit: 0
print.printer_HP_Officejet_4620_series.print_paper_width: 8.50
print.printer_HP_Officejet_4620_series.print_plex_name:
print.printer_HP_Officejet_4620_series.print_resolution: 1701197158
print.printer_HP_Officejet_4620_series.print_resolution_name:
print.printer_HP_Officejet_4620_series.print_reversed: false
print.printer_HP_Officejet_4620_series.print_scaling: 0.90
print.printer_HP_Officejet_4620_series.print_shrink_to_fit: true
print.printer_HP_Officejet_4620_series.print_to_file: false
print.printer_HP_Officejet_4620_series.print_unwriteable_margin_bottom: 0
print.printer_HP_Officejet_4620_series.print_unwriteable_margin_left: 0
print.printer_HP_Officejet_4620_series.print_unwriteable_margin_right: 0
print.printer_HP_Officejet_4620_series.print_unwriteable_margin_top: 0
privacy.cpd.cookies: false
privacy.cpd.downloads: false
privacy.cpd.history: false
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.timeSpan: 4
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1393305811
Graphics
--------
Adapter Description: NVIDIA GeForce GT 530
Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Adapter RAM: 2048
Device ID: 0x0de5
DirectWrite Enabled: false (6.2.9200.16571)
Driver Date: 3-4-2014
Driver Version: 9.18.13.3523
GPU #2 Active: false
GPU Accelerated Windows: 0/1 Basic
Vendor ID: 0x10de
WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 530 Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: false
AzureCanvasBackend: skia
AzureContentBackend: cairo
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: true
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.10.3
Version in use: 4.10.3
NSS
Expected minimum version: 3.15.5 Basic ECC
Version in use: 3.15.5 Basic ECC
NSSSMIME
Expected minimum version: 3.15.5 Basic ECC
Version in use: 3.15.5 Basic ECC
NSSSSL
Expected minimum version: 3.15.5 Basic ECC
Version in use: 3.15.5 Basic ECC
NSSUTIL
Expected minimum version: 3.15.5
Version in use: 3.15.5

You can try to disable hardware acceleration in Firefox (you need to close and restart Firefox).

• Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
• https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

UPDATE: I just disabled Hardware Acceleration and so far (fingers crossed) FF has NOT crashed since restarting it. If that is the problem, is this something I need to leave disabled permanently?