Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Firefox crashes

  • 2 respostas
  • 3 têm este problema
  • 6 visualizações
  • Última resposta por pnketia

more options

Firefox version 14.0.1 crashes during launch and crash reporter window appears. Unable to run the app in safe mode, but when Windows is booted in safe mode app launches with no problem. I booted Windows normally and went into "msconfig" and disabled all programs except for windows system ones and firefox still crashes when the icon is clicked. The crash id below is what shows . Crash ID=bp-0475217a-08c1-4272-9353-5a4c42120809

Firefox version 14.0.1 crashes during launch and crash reporter window appears. Unable to run the app in safe mode, but when Windows is booted in safe mode app launches with no problem. I booted Windows normally and went into "msconfig" and disabled all programs except for windows system ones and firefox still crashes when the icon is clicked. The crash id below is what shows . Crash ID=bp-0475217a-08c1-4272-9353-5a4c42120809

Solução escolhida

This crash signature is possibly related to malware:

  • bug 434403 - Startup crash [@ nsDocShell::SetupNewViewer(nsIContentViewer*)] [@ nsCOMPtr_base::assign_with_AddRef(nsISupports*) | DocumentViewerImpl::Close(nsISHEntry*) ] (causes: Backdoor.Ulrbot.C Trojan, Spector Pro)

Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Ler esta resposta no contexto 👍 1

Todas as respostas (2)

more options

Solução escolhida

This crash signature is possibly related to malware:

  • bug 434403 - Startup crash [@ nsDocShell::SetupNewViewer(nsIContentViewer*)] [@ nsCOMPtr_base::assign_with_AddRef(nsISupports*) | DocumentViewerImpl::Close(nsISHEntry*) ] (causes: Backdoor.Ulrbot.C Trojan, Spector Pro)

Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

more options

SOLVED:-) Thank you. Tried Superantispyware and it found zero items. Then tried Malwarebytes and it also found zero. Then tried Microsoft security scanner and it found and removed the following: Adware:Win32/Altnet, Monitoring Tool:Win32/eBlaster, Program:Win32/AltnetP2PNetworking, Rogue:Win32/Winwebsec, SoftwarBundler:Win32/KaAzA . Rebooted computer and launched Firefox and it launched with no problems. I re-enabled all plug-ins and re-launched the browser and it launched with no problems. Thanks again!

Modificado por pnketia a