Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

crash and lagging

  • 1 resposta
  • 0 têm este problema
  • Última resposta por Paul

more options

when i have more than 10 pages open the app starts crashing, won't let me go back as well and sometimes just reloads. There were also situations in which he grabbed me without me doing anything. I have about 4-5 extensions (in the photo). I'm using Samsung Galaxy S24, my previous was A52 (I had no problem with it)

when i have more than 10 pages open the app starts crashing, won't let me go back as well and sometimes just reloads. There were also situations in which he grabbed me without me doing anything. I have about 4-5 extensions (in the photo). I'm using Samsung Galaxy S24, my previous was A52 (I had no problem with it)
Capturas de ecrã anexadas

Todas as respostas (1)

more options

Hi

I am sorry to hear that Firefox for Android is crashing. I hope that we can help resolve this for you. Before following the steps below, make sure that you have updated both your Android device and Firefox for Android to the latest versions available.

As a first step, close down many of the tabs that you have open to as few as possible. Does this help reduce the incidence of a crash?

If this does not resolve the issue, open the Android Settings app, select Apps then find Firefox in the list. In the section titled Storage and Cache, select the option to clear the cache (do not clear data!). Does this help?

Following that, our developers will need to look into this in more detail with some logs from inside your copy of Firefox for Android. Type about:crashes in the address bar which will display information about recent crashes. If you select the most recent Socorro link, a crash report will open in a new tab. If you could copy and paste the address of the page that opens into a reply to this thread, we will be able to look into this further for you.

I hope that this helps.

Útil?

Colocar questão

Deve iniciar a sessão com a sua conta para responder às mensagens. Por favor, comece uma nova pergunta, se ainda não tiver uma conta.