I asked a question about 14 hours ago, loaded two images in support and am now being told I have no questions asked
Can you find my original question? I need help urgently to recover my bookmarks, history, and my windows and tabs, as Firefox is crashing - even in troubleshooting mode.
Here is the troubleshooting data:
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"AzureFallbackCanvasBackend": "skia",
"AzureContentBackend": "direct2d 1.1",
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},
"failures": [
"[GFX1-]: Unrecognized feature WEBRENDER"
],
"indices": [
0
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"featureLog": {
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]
},
{
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{
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{
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{
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},
{
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}
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}
],
"fallbacks": []
},
"crashGuards": []
},
"experiments": [],
"extensions": [
{
"name": "AVG Online Security",
"version": "20.3.10",
"isActive": true,
"id": "[email protected]"
},
{
"name": "Pinterest Save Button",
"version": "4.1.103",
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"id": "jid1-YcMV6ngYmQRA2w@jetpack"
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{
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{
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{
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{
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"id": "[email protected]"
},
{
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"isActive": false,
"id": "[email protected]"
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{
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{
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{
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},
{
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"isActive": false,
"id": "[email protected]"
},
{
"name": "Tab Groups",
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{
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"id": "[email protected]"
},
{
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"id": "[email protected]"
},
{
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"id": "[email protected]"
},
{
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"id": "[email protected]"
},
{
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},
{
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"id": "[email protected]"
},
{
"name": "Multi-process staged rollout",
"version": "3.00",
"id": "[email protected]"
},
{
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},
{
"name": "Pocket",
"version": "1.0.5",
"id": "[email protected]"
},
{
"name": "Shield Recipe Client",
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"id": "[email protected]"
},
{
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}
]
}
And here is the text.
Troubleshooting Information
Application Basics
Name: Firefox Version: 56.0 Build ID: 20170926190823 Update Channel: release-cck-mozilla-EMEfree User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:56.0) Gecko/20100101 Firefox/56.0 OS: Windows_NT 10.0 Multiprocess Windows: 0/1 (Disabled by accessibility tools) Web Content Processes: Stylo: false (disabled by default) Google Key: Found Mozilla Location Service Key: Found Safe Mode: false
Crash Reports for the Last 3 Days
All Crash Reports (including 7 pending crashes in the given time range)
Firefox Features
Name: Activity Stream Version: 0.0.0 ID: [email protected]
Name: Application Update Service Helper Version: 2.0 ID: [email protected]
Name: Click-to-Play staged rollout Version: 1.4 ID: [email protected]
Name: Firefox Screenshots Version: 10.12.0 ID: [email protected]
Name: Follow-on Search Telemetry Version: 0.9.3 ID: [email protected]
Name: Form Autofill Version: 1.0 ID: [email protected]
Name: Multi-process staged rollout Version: 3.00 ID: [email protected]
Name: Photon onboarding Version: 0.1 ID: [email protected]
Name: Pocket Version: 1.0.5 ID: [email protected]
Name: Shield Recipe Client Version: 65 ID: [email protected]
Name: Web Compat Version: 1.1 ID: [email protected]
Extensions
Name: AVG Online Security Version: 20.3.10 Enabled: true ID: [email protected]
Name: Pinterest Save Button Version: 4.1.103 Enabled: true ID: jid1-YcMV6ngYmQRA2w@jetpack
Name: RoboForm Password Manager Version: 9.3.1.1 Enabled: true ID: [email protected]
Name: About sessionstore Version: 0.34 Enabled: false ID: aboutsessionstore@dt
Name: Classic Theme Restorer Version: 1.7.7.2 Enabled: false ID: ClassicThemeRestorer@ArisT2Noia4dev
Name: Color That Site! Version: 0.17 Enabled: false ID: [email protected]
Name: Hotfix for Firefox bug 1548973 (armagaddon 2.0) mitigation Version: 1.1.4 Enabled: false ID: [email protected]
Name: NoUn Buttons Version: 1.1.4.1.1-signed.1-signed Enabled: false ID: {99f30549-35d4-11d9-8a2a-396c6e707e82}
Name: ReminderFox Version: 2.1.6.3 Enabled: false ID: {ada4b710-8346-4b82-8199-5de2b400a6ae}
Name: ScrapBook Version: 1.5.14 Enabled: false ID: {53A03D43-5363-4669-8190-99061B2DEBA5}
Name: Session Manager Version: 0.8.1.13 Enabled: false ID: {1280606b-2510-4fe0-97ef-9b5a22eafe30}
Name: SQLite Manager Version: 0.8.3.1-signed.1-signed Enabled: false ID: [email protected]
Name: Tab Groups Version: 2.1.4 Enabled: false ID: tabgroups@quicksaver
Name: Tab Session Manager Version: 6.11.1 Enabled: false ID: Tab-Session-Manager@sienori
Graphics
Features Compositing: Direct3D 11 Asynchronous Pan/Zoom: none WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000a070) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses WebGL 1 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce 210 Direct3D11 vs_4_1 ps_4_1) WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.dec065540d5f) WebGL 1 Driver Extensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000a070) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses WebGL 2 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce 210 Direct3D11 vs_4_1 ps_4_1) WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.dec065540d5f) WebGL 2 Driver Extensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc Direct2D: true DirectWrite: true (10.0.19041.1566) GPU #1 Active: Yes Description: NVIDIA GeForce 210 Vendor ID: 0x10de Device ID: 0x0a65 Driver Version: 21.21.13.4201 Driver Date: 11-14-2016 Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Subsys ID: 36291458 RAM: 1024
Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: skia failures: [GFX1-]: Unrecognized feature WEBRENDER Decision Log GPU_PROCESS: unavailable by default: Multi-process mode is not enabled WEBRENDER: opt-in by default: WebRender is an opt-in feature unavailable by runtime: Build doesn't include WebRender ADVANCED_LAYERS: disabled by default: Disabled by default
Failure Log
(#0) Error: Unrecognized feature WEBRENDER
Media
Audio Backend: wasapi Max Channels: 2 Preferred Channel Layout: stereo Preferred Sample Rate: 48000 Output Devices Name: Group Speakers (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_103C1495&REV_1001\4&148a919f&0&0001 Digital Audio (HDMI) (High Definition Audio Device): Speakers (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_103C1495&REV_1001\4&148a919f&0&0001 Digital Audio (HDMI) (3- High Definition Audio Device): HDAUDIO\FUNC_01&VEN_8086&DEV_0054&SUBSYS_80860101&REV_1000\4&148a919f&0&0301 Digital Audio (HDMI) (High Definition Audio Device): Digital Audio (HDMI) (High Definition Audio Device): Digital Audio (HDMI) (High Definition Audio Device): Digital Audio (HDMI) (2- High Definition Audio Device): HDAUDIO\FUNC_01&VEN_8086&DEV_2805&SUBSYS_80861495&REV_1000\4&148a919f&0&0301 Internal AUX Jack (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_103C1495&REV_1001\4&148a919f&0&0001 Input Devices Name: Group Internal AUX Jack (High Definition Audio Device): Microphone (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_103C1495&REV_1001\4&148a919f&0&0001 Internal AUX Jack (2- High Definition Audio Device): HDAUDIO\FUNC_01&VEN_8086&DEV_2805&SUBSYS_80861495&REV_1000\4&148a919f&0&0301 Line In (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_103C1495&REV_1001\4&148a919f&0&0001 Internal AUX Jack (High Definition Audio Device): Internal AUX Jack (3- High Definition Audio Device): HDAUDIO\FUNC_01&VEN_8086&DEV_0054&SUBSYS_80860101&REV_1000\4&148a919f&0&0301
Important Modified Preferences
accessibility.lastLoadDate: 1653612462 accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.amount_written: 6868 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 3 browser.download.manager.alertOnEXEOpen: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20170926190823 browser.startup.homepage_override.buildID: 20170926190823 browser.startup.homepage_override.mstone: 56.0 browser.tabs.loadInBackground: false browser.tabs.remote.autostart.2: true browser.urlbar.placeholderName: Wikipedia (en) browser.urlbar.quicksuggest.migrationVersion: 2 browser.urlbar.quicksuggest.scenario: history browser.urlbar.resultGroups: {"children":[{"maxResultCount":1,"children":[{"group":"heuristicTest"},{"group":"heuristicExtension"},{"group":"heuristi browser.urlbar.searchSuggestionsChoice: false browser.urlbar.suggest.searches: false browser.urlbar.tipShownCount.searchTip_onboard: 2 browser.urlbar.userMadeSearchSuggestionsChoice: true dom.apps.lastUpdate.buildID: 20161019084923 dom.apps.lastUpdate.mstone: 49.0.2 dom.apps.reset-permissions: true dom.max_script_run_time: 0 dom.mozApps.used: true dom.push.userAgentID: d58e7425b9c84831ab381e28fd814976 extensions.lastAppVersion: 56.0 font.internaluseonly.changed: true gfx.crash-guard.d3d11layers.appVersion: 56.0 gfx.crash-guard.d3d11layers.deviceID: 0x0a65 gfx.crash-guard.d3d11layers.driverVersion: 21.21.13.4201 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d11video: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.wmfvpxvideo: 2 gfx.crash-guard.wmfvpxvideo.appVersion: 72.0.2 gfx.crash-guard.wmfvpxvideo.deviceID: 0x0a65 gfx.crash-guard.wmfvpxvideo.driverVersion: 21.21.13.4201 gfx.direct3d.last_used_feature_level_idx: 0 layers.mlgpu.sanity-test-failed: false media.benchmark.vp9.fps: 21 media.benchmark.vp9.versioncheck: 2 media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1461742091 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1653637671 media.gmp-gmpopenh264.version: 1.7.1 media.gmp-manager.buildID: 20170926190823 media.gmp-manager.lastCheck: 1653726189 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false media.webrtc.debug.aec_log_dir: C:\Users\Dell\AppData\Local\Temp media.webrtc.debug.log_file: C:\Users\Dell\AppData\Local\Temp\WebRTC.log network.cookie.prefsMigrated: true network.http.max-persistent-connections-per-server: 4 network.predictor.cleaned-up: true places.database.lastMaintenance: 1653352055 places.history.expiration.transient_current_max_pages: 85135 plugin.disable_full_page_plugin_for_types: application/pdf plugin.flash.arch: x86_64-msvc plugin.flash.blockliststate: 0 plugin.flash.desc: Shockwave Flash 32.0 r0 plugin.flash.lastmod_hi: 373 plugin.flash.lastmod_lo: -1634576736 plugin.flash.path: C:\Windows\system32\Macromed\Flash\NPSWF64_32_0_0_445.dll plugin.flash.version: 32.0.0.445 plugin.importedState: true plugins.ctprollout.cohort: test plugins.ctprollout.cohortSample: 0.008588 print.printer_Brother_HL-2130_series.print_bgcolor: false print.printer_Brother_HL-2130_series.print_bgimages: false print.printer_Brother_HL-2130_series.print_duplex: 0 print.printer_Brother_HL-2130_series.print_edge_bottom: 0 print.printer_Brother_HL-2130_series.print_edge_left: 0 print.printer_Brother_HL-2130_series.print_edge_right: 0 print.printer_Brother_HL-2130_series.print_edge_top: 0 print.printer_Brother_HL-2130_series.print_evenpages: true print.printer_Brother_HL-2130_series.print_footercenter: print.printer_Brother_HL-2130_series.print_footerleft: &PT 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print.printer_Generic_/_Text_Only.print_evenpages: true print.printer_Generic_/_Text_Only.print_footercenter: print.printer_Generic_/_Text_Only.print_footerleft: &PT print.printer_Generic_/_Text_Only.print_footerright: &D print.printer_Generic_/_Text_Only.print_headercenter: print.printer_Generic_/_Text_Only.print_headerleft: print.printer_Generic_/_Text_Only.print_headerright: print.printer_Generic_/_Text_Only.print_in_color: true print.printer_Generic_/_Text_Only.print_margin_bottom: 0.300000011920929 print.printer_Generic_/_Text_Only.print_margin_left: 0.5 print.printer_Generic_/_Text_Only.print_margin_right: 0.5 print.printer_Generic_/_Text_Only.print_margin_top: 0.300000011920929 print.printer_Generic_/_Text_Only.print_oddpages: true print.printer_Generic_/_Text_Only.print_orientation: 0 print.printer_Generic_/_Text_Only.print_page_delay: 50 print.printer_Generic_/_Text_Only.print_paper_data: -1 print.printer_Generic_/_Text_Only.print_paper_height: 11.00 print.printer_Generic_/_Text_Only.print_paper_name: print.printer_Generic_/_Text_Only.print_paper_size_unit: 0 print.printer_Generic_/_Text_Only.print_paper_width: 8.50 print.printer_Generic_/_Text_Only.print_resolution: 600 print.printer_Generic_/_Text_Only.print_reversed: false print.printer_Generic_/_Text_Only.print_scaling: 0.90 print.printer_Generic_/_Text_Only.print_shrink_to_fit: false print.printer_Generic_/_Text_Only.print_to_file: true print.printer_Generic_/_Text_Only.print_unwriteable_margin_bottom: 0 print.printer_Generic_/_Text_Only.print_unwriteable_margin_left: 0 print.printer_Generic_/_Text_Only.print_unwriteable_margin_right: 0 print.printer_Generic_/_Text_Only.print_unwriteable_margin_top: 0 print.printer_Microsoft_Print_to_PDF.print_bgcolor: false print.printer_Microsoft_Print_to_PDF.print_bgimages: false print.printer_Microsoft_Print_to_PDF.print_duplex: 0 print.printer_Microsoft_Print_to_PDF.print_edge_bottom: 0 print.printer_Microsoft_Print_to_PDF.print_edge_left: 0 print.printer_Microsoft_Print_to_PDF.print_edge_right: 0 print.printer_Microsoft_Print_to_PDF.print_edge_top: 0 print.printer_Microsoft_Print_to_PDF.print_evenpages: true print.printer_Microsoft_Print_to_PDF.print_footercenter: print.printer_Microsoft_Print_to_PDF.print_footerleft: &PT print.printer_Microsoft_Print_to_PDF.print_footerright: &D print.printer_Microsoft_Print_to_PDF.print_headercenter: print.printer_Microsoft_Print_to_PDF.print_headerleft: &T print.printer_Microsoft_Print_to_PDF.print_headerright: &U print.printer_Microsoft_Print_to_PDF.print_in_color: true print.printer_Microsoft_Print_to_PDF.print_margin_bottom: 0.5 print.printer_Microsoft_Print_to_PDF.print_margin_left: 0.5 print.printer_Microsoft_Print_to_PDF.print_margin_right: 0.5 print.printer_Microsoft_Print_to_PDF.print_margin_top: 0.5 print.printer_Microsoft_Print_to_PDF.print_oddpages: true print.printer_Microsoft_Print_to_PDF.print_orientation: 0 print.printer_Microsoft_Print_to_PDF.print_page_delay: 50 print.printer_Microsoft_Print_to_PDF.print_paper_data: 1 print.printer_Microsoft_Print_to_PDF.print_paper_height: -1.00 print.printer_Microsoft_Print_to_PDF.print_paper_id: 1 print.printer_Microsoft_Print_to_PDF.print_paper_name: print.printer_Microsoft_Print_to_PDF.print_paper_size_unit: 0 print.printer_Microsoft_Print_to_PDF.print_paper_width: -1.00 print.printer_Microsoft_Print_to_PDF.print_resolution: 600 print.printer_Microsoft_Print_to_PDF.print_reversed: false print.printer_Microsoft_Print_to_PDF.print_scaling: 1.00 print.printer_Microsoft_Print_to_PDF.print_shrink_to_fit: true print.printer_Microsoft_Print_to_PDF.print_to_file: false print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_bottom: 0 print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_bottom_twips: 0 print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_left: 0 print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_left_twips: 0 print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_right: 0 print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_right_twips: 0 print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_top: 0 print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_top_twips: 0 print.printer_Microsoft_XPS_Document_Writer.print_bgcolor: false print.printer_Microsoft_XPS_Document_Writer.print_bgimages: false print.printer_Microsoft_XPS_Document_Writer.print_duplex: -437918235 print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_left: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_right: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_top: 0 print.printer_Microsoft_XPS_Document_Writer.print_evenpages: true print.printer_Microsoft_XPS_Document_Writer.print_footercenter: print.printer_Microsoft_XPS_Document_Writer.print_footerleft: &PT print.printer_Microsoft_XPS_Document_Writer.print_footerright: &D print.printer_Microsoft_XPS_Document_Writer.print_headercenter: print.printer_Microsoft_XPS_Document_Writer.print_headerleft: &T print.printer_Microsoft_XPS_Document_Writer.print_headerright: &U print.printer_Microsoft_XPS_Document_Writer.print_in_color: true print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_left: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_right: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_top: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_oddpages: true print.printer_Microsoft_XPS_Document_Writer.print_orientation: 0 print.printer_Microsoft_XPS_Document_Writer.print_page_delay: 50 print.printer_Microsoft_XPS_Document_Writer.print_paper_data: -1 print.printer_Microsoft_XPS_Document_Writer.print_paper_height: 279.00 print.printer_Microsoft_XPS_Document_Writer.print_paper_name: print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit: 1 print.printer_Microsoft_XPS_Document_Writer.print_paper_width: 215.00 print.printer_Microsoft_XPS_Document_Writer.print_resolution: 600 print.printer_Microsoft_XPS_Document_Writer.print_reversed: false print.printer_Microsoft_XPS_Document_Writer.print_scaling: 1.00 print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit: true print.printer_Microsoft_XPS_Document_Writer.print_to_file: true print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom: 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left: 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right: 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top: 0 privacy.cpd.extensions-sessionmanager: false privacy.purge_trackers.date_in_cookie_database: 0 privacy.purge_trackers.last_purge: 1645663486619 privacy.sanitize.migrateClearSavedPwdsOnExit: true privacy.sanitize.pending: [] security.remote_settings.crlite_filters.checked: 1653611033 security.remote_settings.intermediates.checked: 1653611033 security.sandbox.content.tempDirSuffix: {36309bb1-1b9e-4cea-ab8f-8bd87f501e54} security.sandbox.plugin.tempDirSuffix: {26e4f45a-9602-4f0a-a23f-85bf8beca05c} services.sync.declinedEngines: storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1651733069 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.
user.js Preferences
Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.
Important Locked Preferences
Places Database
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0 Accessible Handler Used: true
Library Versions
NSPR Expected minimum version: 4.16 Version in use: 4.16
NSS Expected minimum version: 3.32.1 Version in use: 3.32.1
NSSSMIME Expected minimum version: 3.32.1 Version in use: 3.32.1
NSSSSL Expected minimum version: 3.32.1 Version in use: 3.32.1
NSSUTIL Expected minimum version: 3.32.1 Version in use: 3.32.1
Experimental Features
Sandbox
Content Process Sandbox Level: 3 Effective Content Process Sandbox Level: 3
Modificado por cor-el a
Todas as respostas (19)
I don't know how much of that may be relevant. What you need to provide is details of crash reports. https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
I've got this:
Unsubmitted Crash Reports Report ID Date Crashed 3c7bbb84-b285-456b-88b5-1fc0b1b787e9 2022-05-29 10:09 AM 14032f44-aae2-4388-8dfd-83f4c701eb07 2022-05-28 9:18 PM 92242154-5b5a-4b17-be23-442be0c99615 2022-05-28 7:32 PM 2c238443-cb69-4db1-b717-30427bc176d4 2022-05-28 5:04 PM b74c3616-9c79-490a-88b1-8c0fe916c3e1 2022-05-28 5:01 PM de24ec37-b565-4c78-ae0d-4f828ea18f1f 2022-05-28 2:23 PM 59b2c88c-3c01-4f79-a0a7-c8e1585f942f 2022-05-28 2:21 PM 6a5bdb03-ebd9-4425-8a9d-07d9f44a09c3 2022-05-28 2:20 PM 7dfbd8c7-a913-4b52-afa5-8c6d110dfa01 2022-05-27 10:21 AM 251719e4-cce3-471b-90c6-f61c4f2dd49a 2022-05-27 10:18 AM
Submitted Crash Reports Report ID Date Submitted
then nothing under submitted?
Does this help at all?
There are no radio buttons on the right hand side for submit or anything else?
Any labelled buttons? You will have to submit then view, say the latest two reports.
The submit.log file says:
[Fri Apr 16 10:24:39 2021] Crash report submitted successfully [Mon Jun 7 15:00:02 2021] Crash report submitted successfully [Mon Jun 28 11:15:51 2021] Crash report submitted successfully [Tue Jul 13 10:24:54 2021] Crash report submitted successfully [Fri Jul 23 11:01:57 2021] Crash report submitted successfully [Tue Oct 19 08:46:51 2021] Crash report submitted successfully [Sun Apr 10 07:47:34 2022] Crash report submitted successfully [Fri May 27 10:24:08 2022] Crash report submitted successfully [Fri May 27 10:24:29 2022] Crash report submitted successfully [Fri May 27 10:28:30 2022] Crash report submitted successfully [Sat May 28 14:21:15 2022] Crash report submitted successfully [Sat May 28 14:23:08 2022] Crash report submitted successfully [Sat May 28 14:24:04 2022] Crash report submitted successfully [Sat May 28 17:02:36 2022] Crash report submitted successfully [Sat May 28 17:04:56 2022] Crash report submitted successfully [Sat May 28 19:32:36 2022] Crash report submitted successfully [Sun May 29 09:26:48 2022] Crash report submitted successfully [Sun May 29 10:09:32 2022] Crash report submitted successfully
but these recent ones have NOT submitted, and there is no way for me to submit them.
give me a minute and I will try to open them as text files
these are today's crash 3c7bbb84-b285-456b-88b5-1fc0b1b787e9.dmp 2022-05-29 523kb c7bbb84-b285-456b-88b5-1fc0b1b787e9.extra 2022-05-29 135kb
these are yesterday's crash 14032f44-aae2-4388-8dfd-83f4c701eb07.dmp 2022-05-28 523kb 14032f44-aae2-4388-8dfd-83f4c701eb07.extra 2022-05-28 135kb
when I tried crash-stats.mozilla.com all I got was a message about throttling?
I can open the files in notepad, but they don't make much sense - do you want me to do that?
This is the text copy of c7bbb84-b285-456b-88b5-1fc0b1b787e9.extra 2022-05-29 135kb
ContentSandboxLevel=3 AdapterVendorID=0x10de TelemetryEnvironment={"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20170926190823","version":"56.0","vendor":"Mozilla","platformVersion":"56.0","xpcomAbi":"x86-msvc","hotfixVersion":"20170302.01"},"partner":{"distributionId":"mozilla-EMEfree","distributionVersion":"1.0","partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":["mozilla-EMEfree"]},"system":{"memoryMB":8150,"virtualMaxMB":4096,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":42,"stepping":7,"l2cacheKB":256,"l3cacheKB":8192,"speedMHz":3392,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19043,"windowsUBR":1706,"installYear":2021},"hdd":{"profile":{"model":"WDC WDS500G2B0A-00SM50","revision":"415000WD"},"binary":{"model":"WDC WDS500G2B0A-00SM50","revision":"415000WD"},"system":{"model":"WDC WDS500G2B0A-00SM50","revision":"415000WD"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Direct2D 1.1","adapters":[{"description":"NVIDIA GeForce 210 ","vendorID":"0x10de","deviceID":"0x0a65","subsysID":"36291458","RAM":1024,"driver":"nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um","driverVersion":"21.21.13.4201","driverDate":"11-14-2016","GPUActive":true}],"monitors":[{"screenWidth":1600,"screenHeight":900,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"d3d11","gpuProcess":{"status":"unavailable"},"advancedLayers":{"status":"disabled"},"d3d11":{"status":"available","version":41216,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sMultiProcesses":1,"e10sCohort":"disqualified-test","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":false},"userPrefs":{"app.update.auto":false,"app.update.service.enabled":false,"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.startup.page":3,"browser.urlbar.suggest.searches":false,"browser.urlbar.userMadeSearchSuggestionsChoice":true,"dom.max_script_run_time":0,"xpinstall.signatures.required":false},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"defaultSearchEngine":"wikipedia","defaultSearchEngineData":{"name":"Wikipedia (en)","loadPath":"jar:[app]/omni.ja!browser/wikipedia.xml","origin":"default","submissionURL":"https://en.wikipedia.org/wiki/Special:Search?search=&sourceid=Mozilla-search"}},"profile":{"creationDate":16918},"addons":{"activeAddons":{"jid1-YcMV6ngYmQRA2w@jetpack":{"version":"4.1.103","scope":1,"type":"extension","updateDay":19051,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Save your favorite ideas online so you can easily get back to them later.","name":"Pinterest Save Button","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19051,"signedState":2},"[email protected]":{"version":"9.3.1.1","scope":1,"type":"extension","updateDay":19051,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"RoboForm, the #1 ranked Password Manager makes your life easier by remembering passwords and logging","name":"RoboForm Password Manager","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19051,"signedState":2},"[email protected]":{"version":"20.3.10","scope":1,"type":"extension","updateDay":18709,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"AVG browser security and web reputation plugin.","name":"AVG Online Security","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18709,"signedState":2},"[email protected]":{"version":"10.12.0","scope":1,"type":"extension","updateDay":17435,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17435},"[email protected]":{"version":"1.1","scope":1,"type":"extension","updateDay":17435,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17435},"[email protected]":{"version":"1.0","scope":1,"type":"extension","updateDay":17435,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Autofill forms with saved profiles","name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17435}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"56.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17435,"updateDay":17435},"activePlugins":[{"name":"Shockwave Flash","version":"32.0.0.445","description":"Shockwave Flash 32.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":18572}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.7.1","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":"[email protected]"}} StartupTime=1653782186 EMCheckCompatibility=true ProductName=Firefox AdapterSubsysID=36291458 GraphicsCriticalError=|[0][GFX1-]: Unrecognized feature WEBRENDER (t=22.6705) TelemetryClientId=c6ccf4c8-f35c-4e62-aeb0-a9269114ddf5 Vendor=Mozilla Winsock_LSP=MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 \n MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 \n MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\\system32\\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 \n MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 \n MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 \n MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\\system32\\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 \n AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994 \n RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a \n RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a \n RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a \n RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a \n Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 \n MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a \n MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a InstallTime=1645709348 CPUMicrocodeVersion=0x2f Theme=classic/1.0 ReleaseChannel=release Notes=AdapterVendorID: 0x10de, AdapterDeviceID: 0x0a65, AdapterSubsysID: 36291458, AdapterDriverVersion: 21.21.13.4201\nFP(D00-L1000-W00001000-T000) D2D1.1? DWrite? DWrite+ D2D1.1+ WR? WR- D3D11 Layers? D3D11 Layers+ FramePoisonSize=65536 AdapterDriverVersion=21.21.13.4201 FramePoisonBase=0000004041080832 AddonsShouldHaveBlockedE10s=0 ServerURL=https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=56.0&buildid=20170926190823 SafeMode=0 ContentSandboxCapable=1 AdapterDeviceID=0x0a65 useragent_locale=en-US Version=56.0 StartupCrash=0 BIOS_Manufacturer=Hewlett-Packard BuildID=20170926190823 ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} TelemetryServerURL=https://incoming.telemetry.mozilla.org URL=https://www.tesselaar.net.au/checkout/success Add-ons=jid1-YcMV6ngYmQRA2w%40jetpack:4.1.103,rf-firefox%40siber.com:9.3.1.1,aos%40avg.com:20.3.10,screenshots%40mozilla.org:10.12.0,webcompat%40mozilla.org:1.1,formautofill%40mozilla.org:1.0,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:56.0 TelemetrySessionId=6659fa1b-ea7c-47c3-84c0-a74dc5eee17a CrashTime=1653784741 UptimeTS=25553.14051 SecondsSinceLastCrash=46261 BreakpadReserveAddress=49872896 BreakpadReserveSize=67108864 BlockedDllList= SystemMemoryUsePercentage=63 TotalVirtualMemory=4294836224 AvailableVirtualMemory=2293743616 TotalPageFile=9888129024 AvailablePageFile=2779271168 TotalPhysicalMemory=8545951744 AvailablePhysicalMemory=3112497152 ThreadIdNameMapping=10224:"Gecko_IOThread",8040:"Timer",7068:"Link Monitor",1632:"Socket Thread",2364:"JS Watchdog",2868:"Hang Monitor",10916:"Cache2 I/O",12200:"GMPThread",2492
The EXTRA file from yesterday wont post as it is too long. I don't know if it helps at all. I have to go now. I will be back in about 16 hours. my health is not so good unfortunately, and there is a limit to how long I can sit at the computer. See you tomorrow.
If a line on the about:crashes page doesn't start with "bp-", you can click this line to submit the crash report. The link will be updated and gets a "bp-" prefix if the report is submitted successfully.
- please do not add the "bp-" prefix yourself
If you have submitted crash reports, please post the IDs of one or more recent crash reports that start with "bp-".
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the report ID of recent crash reports on the "Help -> More Troubleshooting Information" (about:support) page.
- click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
Alternatively you can open about:crashes via the location/address bar.
See also:
You probably can't submit crash reports because you are using a very old outdated Firefox 56 Firefox version. I don't think that we will be able to help you with issues with such an old version.
Any specific reason why you are still using such an old version and not the current release ?
OK thanks, I have, as I explained in the original question, which somehow seems to have disappeared without trace, Autism, which makes it difficult for me to cope with any kinds of changes, and severe visual problems (I have keratoconus, which causes double vision; severe photophobia, and an inability to cope with any of the bright warm colours in large quantities on the screen such as white, red, yellow and orange).
When Firefox went from v56 to v57, nearly all of my extensions/add-ons stopped working. Here is the original list:
Legacy Extensions
About sessionstore 0.34 Classic Theme Restorer 1.7.7.2 Color That Site! 0.17 FEBE 8.9.3.1 Hotfix for Firefox bug (armaggeddon 2.0) mitigation 1.1.4 NoUn Buttons 1.1.4.1.1-signed.1-signed ReminderFox 2.1.6.3 ScrapBook 1.5.14 Session Manager 0.8.1.13 SQLite Manager 0.8.3.1-signed.1-signed Tab Groups 2.1.4
+ Non Legacy Extensions
AVG Online Security 20.3.10 Pinterest Save Button 4.1.102 Roboform Password Manager 9.1.3.3
At the time I did what I tend to do when confronted with overwhelming change - IGNORE IT and retreat to the familiar and comfortable. I always meant to get around to seeing what I could do to get back to an updated FF but so much stuff happened that I kept putting this into the too hard file.
In the meantime, I have moved house 122km: changed my email address, and ISP, spent a year taking 25 moving vans of books, plants and other stuff from one place to the other. My health has been wonky as well, as I have had three operations in hospital between 2018 and 2021.
The other thing is that I have had major computer trouble, culminating in having to take the hard drives, audio and video cards out of my old machine and put them into a new one, because the BIOS update failed. All my problems with FF seem to date from this time - first the bookmarks and history vanished between one day and the next:
2022-02-27 01:27 AM 506,479 bookmarks-2022-02-27_4368_-6nzdAhvoSYMESqPJ4Iug==.jsonlz4 2022-02-28 05:24 AM 506,468 bookmarks-2022-02-28_4368_38BJylr5lLRq+FvqSa6+tA==.jsonlz4 2022-03-01 12:08 AM 379 bookmarks-2022-03-01_5_fPZqhLnXaSFXKujaapWMFg==.jsonlz4 2022-03-02 02:17 AM 377 bookmarks-2022-03-04_5_OyGsVv1a9qR5qalCk0UsGA==.jsonlz4
the next thing that happened was that FF started opening extra windows by itself, but these windows were always "blank" so I had to keep stopping what I was doing to close them. It is really annoying as the distraction makes me lose my train of thought.
Then, finally, I got an email from my electrician with the invoice for some recent work. (see picture) and as soon as I clicked on the green button, FF crashed. It has kept on crashing ever since, even though I can see no sign of it in my list of tabs in the restore session dialogue. I even tried unticking the final tab in each of the three windows, but that didn't help at all.
I have finally gotten FF open in troubleshooting mode, but I know it will crash as soon as I try to restore my session. In order for me to function at all I need to get my bookmarks, history, windows, and tabs back.
I am very afraid that If I update I will loose all of that information.
Please advise as soon as possible what I should do, Yours Sincerely, Ms Jacq Felis (AKA Kaelkitty)
Sorry, there are no computer shops here. I live over 75 miles away from any such thing and cant drive. Even the guy who did the recent hardware work on my system lives over 15 miles away. Also I don't think he is going to be any help because he really only knows about Microsoft browsers.
I am done for the day. I will be back in about 18 hours. If anyone thinks they can help please post. What I would like to try is to copy all of my current profile somewhere else. then try to update. Then see if I can find a way to put my data files into my new profile. Please LMK if anyone thinks this might work.
I have a "sort-of" working version of FF101 now.
I have my bookmarks back, but I still need more guidance. My first priority is to get my history back
I have found three "places" files in my old profile viz:
places.sqlite Last Modified Sunday, 8 March 2020, 2:36:37 PM Size 56,320 KB places.sqlite-shm Last Modified Tuesday, 3 March 2020, 4:34:29 PM Size 128 KB places.sqlite-wal Last Modified Sunday, 8 March 2020, 2:36:36 PM Size 28,752 KB
The new profile has four?
places.sqlite Last Modified Sunday, 5 June 2022, 6:00:22 PM Size 5,120 KB places.sqlite.corrupt Last Modified Saturday, 4 June 2022, 2:19:21 PM Size 5,120 KB What the ? places.sqlite-shm Last Modified Sunday, 5 June 2022, 3:59:28 PM Size 32 KB places.sqlite-wal Last Modified Sunday, 5 June 2022, 6:00:22 PM Size 2,498 KB
I don't suppose it would be as simple as closing down Firefox, copying the old files over the new ones and opening FF again?
Hope to hear from you soon, Ciao, Kaelkitty.
One more thing, I forgot to ask, should I keep going on this question, or should I start a new one for each seperate item I need to fix?
I would ask a new question because the issues have changed.
Note that places.sqlite-shm and places.sqlite-wal are SQLite temp files that are normally only there if Firefox is running and using this profile. When Firefox is closed they should no longer be there.
If you use Sync then best is to disconnect Sync temporarily during troubleshooting.
This could be a problem with the places.sqlite and favicons.sqlite files in the Firefox profile folder.
- use the "Places Database" -> "Verify Integrity" button on the "Help -> More Troubleshooting Information" (about:support) page
If errors are reported with "Verify Integrity", close and restart Firefox or reboot and retry.
If "Verify Integrity" cannot repair places.sqlite, rename/remove all places.sqlite and favicons.sqlite files in the Firefox profile folder with Firefox closed. Firefox will rebuild places.sqlite and restore the bookmarks from the most recent JSON backup in the bookmarkbackups folder.
- keep a backup copy of places.sqlite in case a new places.sqlite database has to be created
- you lose the history when a new places.sqlite is created
You may have to restore an older bookmarks backup in the bookmarkbackups folder via the Bookmarks Manager (Library).
- Bookmarks -> Show All Bookmarks -> Import & Backup -> Restore
- https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them
See also:
- https://support.mozilla.org/en-US/kb/fix-bookmarks-and-history-will-not-be-functional
- https://support.mozilla.org/en-US/kb/cant-add-change-or-save-bookmarks
You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page (Root directory).
- Help -> More Troubleshooting Information -> Profile Folder/Directory:
Windows: Open Folder; Linux: Open Directory; Mac: Show in Finder - https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data
Hi Corel, I have read all your suggested pages and looked around a bit more on my own as well, but I have come to a halt and need more help. I have started a new thread here: https://support.mozilla.org/en-US/questions/1379116 to tackle the remaining problems,
See you there, Jacq.