Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Thunderbird problem with Mediacom ISP

  • 7 respostas
  • 1 tem este problema
  • 2 visualizações
  • Última resposta por sfhowes

more options

Recently my TB won't send email using Mediacom ISP. I can receive emails. Mediacom has been of no help.

Recently my TB won't send email using Mediacom ISP. I can receive emails. Mediacom has been of no help.

Todas as respostas (7)

more options

According to their website, you should have smtp.mediacombb.net on 587, STARTTLS, or 465, SSL/TLS, authentication = normal password, User Name = email address. What do you have, and what is the error message when sending? What is the antivirus?

more options

I have all the settings as you listed. When I go to send it asks me to put in my password, which i do. but then the 'send' program keeps on sending with no error massage until it finally times out. I use Kapersky Total Security.

more options

The TB profile folder should always be added as an exclusion or exception in antivirus settings, and with Kaspersky you might have to disable other options that affect TB, such as scanning of secure connections. A VPN should also be disabled for mail operations if you have one.

Running Windows in safe mode is a way to bypass startup apps like antivirus and test their impact.

more options

I'm not sure what you are saying. What should I do with my profile folder? How does this keep mail from being sent?

more options

Scanning of outgoing mail by incompatible antivirus apps is a common cause of sending failures. Add the profile folder as an exclusion in Kaspersky. The profile folder location is shown in Help/More Troubleshooting, about:profiles.

more options

I put my TB profile folder in Kaspersky exclusion but that did not solve the problem. I think Mediacom has done something with their email.

more options

I don't know if Kaspersky is the sole source of the problem, but you could do a test to see if it has any negative effects by running Windows in safe mode with networking, which bypasses startup apps, or removing Kaspersky entirely.