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I lost the primary password for Thunderbird and cannot reset it.

  • 2 respostas
  • 1 tem este problema
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  • Última resposta por billfredm

billfredm
billfredm
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I have tried to do the reset as described (I entered chrome://pippki/content/resetpassword.xhtml in Firefox) and got to the dialog with the reset option and selected it and got message that password had been reset. However, I still cannot get into Thunderbird without entering the Primary Password. How do I actually reset the password so that I can get into Thunderbird?

I have tried to do the reset as described (I entered chrome://pippki/content/resetpassword.xhtml in Firefox) and got to the dialog with the reset option and selected it and got message that password had been reset. However, I still cannot get into Thunderbird without entering the Primary Password. How do I actually reset the password so that I can get into Thunderbird?

Solução escolhida

billfredm said
I have tried to do the reset as described (I entered chrome://pippki/content/resetpassword.xhtml in Firefox) and got to the dialog with the reset option and selected it and got message that password had been reset. However, I still cannot get into Thunderbird without entering the Primary Password. How do I actually reset the password so that I can get into Thunderbird?

Did you actually try that in Firefox or in TB?

https://support.mozilla.org/en-US/questions/1356594

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sfhowes
sfhowes
  • Top 25 Contributor
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Solução escolhida

billfredm said
I have tried to do the reset as described (I entered chrome://pippki/content/resetpassword.xhtml in Firefox) and got to the dialog with the reset option and selected it and got message that password had been reset. However, I still cannot get into Thunderbird without entering the Primary Password. How do I actually reset the password so that I can get into Thunderbird?

Did you actually try that in Firefox or in TB?

https://support.mozilla.org/en-US/questions/1356594

billfredm
billfredm Proprietário da pergunta
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I tried again in Thunderbird Error console and for some reason it worked this time! Thanks!