Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

My email just stopped working and keeps asking me for a new password. I did not change this and there is no new email password. How do I fix this?

  • 1 resposta
  • 5 têm este problema
  • 3 visualizações
  • Última resposta por Tonnes

more options

My email stopped working and is asking for a correct password. I have not changed the password recently and just to confirm, I went onto the hotmail website and logged into my email through there and it accepted my password.

I then deleted this account to try to re-add it but now I can't even add it as Mozzila recognizes some other password that I don't know.

why did Mozilla stop recognizing my password?

Thanks.

My email stopped working and is asking for a correct password. I have not changed the password recently and just to confirm, I went onto the hotmail website and logged into my email through there and it accepted my password. I then deleted this account to try to re-add it but now I can't even add it as Mozzila recognizes some other password that I don't know. why did Mozilla stop recognizing my password? Thanks.

Todas as respostas (1)

more options

In general, when Thunderbird suddenly starts asking for a password, there is nothing wrong with a stored password or anything else in Thunderbird, but the email provider either requires some changed authentication setting such as an additional "app password", or the email server has (temporary) issues. The latter is very common for Hotmail, and using webmail does not guarantee the issue is caused by the email client - that’s a web interface, communicating differently than POP/IMAP email servers.

The Hotmail/Outlook servers status can be checked here.

Most likely, you would need to change the incoming and outgoing mail server settings in Thunderbird to outlook.office365.com and smtp.office365.com respectively, and leave everything else unchanged.

bdaustin said

I then deleted this account to try to re-add it but now I can't even add it as Mozzila recognizes some other password that I don't know.

This part I don’t get. When does Mozilla (or in fact Thunderbird) ask for / offer a password and in what step?