Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

How to make a clean install of thunderbird and get rid of old data

  • 3 respostas
  • 2 têm este problema
  • 108 visualizações
  • Última resposta por Bernie2Tech

more options

Hi, I tried to migrate thunderbird from my old laptop to my new laptop to my new; copy and paste the profile folder but there it went wrong for some reason. No problem, I can start with a fresh new install I thought, but that doesn't work out.

I get this pop up when starting Thunderbird saying "Profile is Missing" Your Thunderbird profile can not be loaded. It isn't there or not accessible. (hope this poor translation is sufficient..)

Only thing I want now is to have a fresh install, but using the Windows 10 way of removing software doesn't work. every time I do a fresh install, I get the same message when starting up.

What files do I have to manually delete to make a new installation possible?

Hope to hear from you, many thanks in advance!

Stefan

Hi, I tried to migrate thunderbird from my old laptop to my new laptop to my new; copy and paste the profile folder but there it went wrong for some reason. No problem, I can start with a fresh new install I thought, but that doesn't work out. I get this pop up when starting Thunderbird saying "Profile is Missing" Your Thunderbird profile can not be loaded. It isn't there or not accessible. (hope this poor translation is sufficient..) Only thing I want now is to have a fresh install, but using the Windows 10 way of removing software doesn't work. every time I do a fresh install, I get the same message when starting up. What files do I have to manually delete to make a new installation possible? Hope to hear from you, many thanks in advance! Stefan

Solução escolhida

Delete, move or rename Users\<user account>\AppData\Roaming\Thunderbird

Ler esta resposta no contexto 👍 1

Todas as respostas (3)

more options

Solução escolhida

Delete, move or rename Users\<user account>\AppData\Roaming\Thunderbird

more options

Thank you Zenos, it worked! Best regards, Stefan

more options

can't find users\ etc\roaming file in windows 10 new os for me

Modificado por Bernie2Tech a