Slowpoke47 said

Happy112 said

Would you take a look at this please :     /questions/1168902

Interesting that I'm not the only one...

Will you please, please disable that extension   'Click&Clean'  ? It solved the problem for the other   OP   !!!

Also in the middle of all this, I have an email from Mozilla awarding me the "2017 Support Forum Badge". Maybe that's also some type of scam- I didn't click on the link provided.

No, sounds legit. You probably get this badge because you have posted a certain amount. But who cares about a badge right now, eh   ? Let's see if that drop-down   (sorry : box)   will finally disappear and stay gone   !

You get this badge automatically when you exceed a specific answer count. You can see the badge in your user profile.

• https://support.mozilla.org/en-US/user/Slowpoke47

Slowpoke47 said

</blockquote>Followed this sequence, see screenshot. Not sure what I'm looking at, however. </blockquote>

thanks.

do this again but follow these steps.

in task manager, right click on firefox process and invoke "end process"

next at the bottom of task manager invoke enable show all process for all users.

next click on the task manager column title called cpu and ensure all the active process filter to the top. you might have to click once or twice to ensure the active ones stay at the top

afterwards, invoke firefox, close it, wait for pop up and give us a screen shot of what appears at the top.

thanks again.

Happy112 said

Slowpoke47 said

Happy112 said

Would you take a look at this please :     /questions/1168902

Interesting that I'm not the only one...

Will you please, please disable that extension   'Click&Clean'  ? It solved the problem for the other   OP   !!!

Also in the middle of all this, I have an email from Mozilla awarding me the "2017 Support Forum Badge". Maybe that's also some type of scam- I didn't click on the link provided.

No, sounds legit. You probably get this badge because you have posted a certain amount. But who cares about a badge right now, eh   ? Let's see if that drop-down   (sorry : box)   will finally disappear and stay gone   !

What's that movie line, "Badges? We don' need no steenkin' badges..."

I just disabled C & C and voila- no more pop-up! Thanks for staying with me on this. Odd that we have used C & C right along, with no issues- it's still in use in the other computer. So, some programmer somewhere must have changed something.

Now I just have to do some housekeeping as those several anti-malware programs have pushed aside our long-standing other protection- Firewall, Defender, etc.

My thanks to all who took the time and effort to help with this issue. See my previous post, looks like the problem is cured.

Now that the issue has likely been put to bed, I do have a follow-up question- since we relied on Click n Clean to delete browsing history, etc., and since it is now disabled, what's the best way to accomplish these functions without C&C?

You can use "Clear history when Firefox closes" to remove some data when Firefox is closed.

• Options/Preferences -> Privacy -> Firefox will: "Use custom settings for history": [X] "Clear history when Firefox closes" -> Settings
• https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox

• clearing "Site Preferences" clears exceptions for cookies, images, pop-up windows, and software installation and exception for password and other website specific data
• clearing "Cookies" will remove all selected cookies including cookies with an "Allow" exception you may want to keep

cor-el said

You can use "Clear history when Firefox closes" to remove some data when Firefox is closed.

• Options/Preferences -> Privacy -> Firefox will: "Use custom settings for history": [X] "Clear history when Firefox closes" -> Settings
• https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox

• clearing "Site Preferences" clears exceptions for cookies, images, pop-up windows, and software installation and exception for password and other website specific data
• clearing "Cookies" will remove all selected cookies including cookies with an "Allow" exception you may want to keep

Thank you for the info. I also just installed "Privacy Badger" in the menu listings under "get add-ons." Hope this doesn't open another can of worms!

Slowpoke47 said

Now that the issue has likely been put to bed, I do have a follow-up question- since we relied on Click n Clean to delete browsing history, etc., and since it is now disabled, what's the best way to accomplish these functions without C&C?

Are you sitting down   ? Here's how :

3-bar menu => Options => Privacy => Under 'History' => Under 'Remember history' :   click on the highlighted :   'clear your recent history' &nbsp and what do you get   ???
Surprise :   that drop-down   (sorry : box)   that you just got rid of. But this time you   want   to see it,   for now you can check the items that you want cleared   .....

Edit : Just noticed that while I was typing this, cor-el posted his reply, which makes mine redundant. So :   ignore this post.

Happy112 said

Slowpoke47 said

Now that the issue has likely been put to bed, I do have a follow-up question- since we relied on Click n Clean to delete browsing history, etc., and since it is now disabled, what's the best way to accomplish these functions without C&C?

Are you sitting down   ? Here's how :

3-bar menu => Options => Privacy => Under 'History' => Under 'Remember history' :   click on the highlighted :   'clear your recent history' &nbsp and what do you get   ???
Surprise :   that drop-down   (sorry : box)   that you just got rid of. But this time you   want   to see it,   for now you can check the items that you want cleared   .....

I think I'm set with this- after the previous post by cor-el, I went to menu>options>privacy to remind myself what I had been using- here it is:

quote:

Surprise :   that drop-down   (sorry : box)   that you just got rid of.
But this time you   want   to see it,   for now you can check the items that you want cleared   .....

That is not OK. The screenshot clearly shows the window that you get when you issue a "Clear Recent History" command (Shift+Control+Delete) (there is a time range present) and not the settings window for "Clear history when Firefox closes" where you set what items are cleared when you close Firefox.

cor-el said

quote:

Surprise :   that drop-down   (sorry : box)   that you just got rid of.
But this time you   want   to see it,   for now you can check the items that you want cleared   .....

That is not OK. The screenshot clearly shows the window that you get when you issue a "Clear Recent History" command (Shift+Control+Delete) (there is a time range present) and not the settings window for "Clear history when Firefox closes" where you set what items are cleared when you close Firefox.

The steps I described will take you to the drop-down (box), as shown in the screenshot both the OP and I initially provided. I was not talking about a screenshot that hasn't even been provided here yet.