Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

Firefox crashes

shivamjoshi
shivamjoshi
more options

I have Windows 10 (version 1703) and Firefox (updated to the most recent version) keeps crashing. It started June 21st and has been happening several times a day. The most recent one just happened and here's the crash ID#: 99ebf867-eae3-48e4-9f75-65ac51170715

I haven't installed any new software or changed anything. My antivirus software is windows defender and it is updated. Any thoughts? I really love Firefox and would hate to switch to another browser...

I have Windows 10 (version 1703) and Firefox (updated to the most recent version) keeps crashing. It started June 21st and has been happening several times a day. The most recent one just happened and here's the crash ID#: 99ebf867-eae3-48e4-9f75-65ac51170715 I haven't installed any new software or changed anything. My antivirus software is windows defender and it is updated. Any thoughts? I really love Firefox and would hate to switch to another browser...

Todas as respostas (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

If you haven't already, could you test in Firefox's Safe Mode? In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement? (More info: Diagnose Firefox issues using Troubleshoot Mode)

Thank you for the crash report ID:

https://crash-stats.mozilla.com/report/index/99ebf867-eae3-48e4-9f75-65ac51170715#tab-details

The report doesn't strike me as being immediately actionable, or in other words, it doesn't lead me to have specific suggestions for you. Could you share a few other recent crash IDs to see whether they have the same signature or possibly provide other information?