Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

Firefox crashes on startup

  • 2 respostas
  • 1 tem este problema
  • 1 visualização
  • Última resposta por Nightfirecat

Nightfirecat
Nightfirecat
more options

Recently after a WIndows system update (Windows 7 64-bit), Firefox will crash when trying to start regardless of whether I try to use Safe Mode.

Crash ID: bp-4cf01e88-e388-4ca6-9c37-ba0552170128

Unfortunately, as I'm completely unable to open Firefox, I can't provide the "Troubleshooting Information" details from it.

Recently after a WIndows system update (Windows 7 64-bit), Firefox will crash when trying to start regardless of whether I try to use Safe Mode. Crash ID: bp-4cf01e88-e388-4ca6-9c37-ba0552170128 Unfortunately, as I'm completely unable to open Firefox, I can't provide the "Troubleshooting Information" details from it.

Solução escolhida

hallo Nightfirecat, thanks for providing a crash id. unfortunately this crash is caused by the websense/forcepoint security software that is running on your device.

i presume that's in a corporate environment - please get in contact with your it department to make sure that websense is fully up to date, as it has the tendency to crash newly released firefox versions until they adapt accordingly.

another option would be to install an esr version of firefox: Old versions of Websense cause startup crashes in Firefox

Ler esta resposta no contexto 👍 1

Todas as respostas (2)

philipp
philipp
  • Moderator
more options

Solução escolhida

hallo Nightfirecat, thanks for providing a crash id. unfortunately this crash is caused by the websense/forcepoint security software that is running on your device.

i presume that's in a corporate environment - please get in contact with your it department to make sure that websense is fully up to date, as it has the tendency to crash newly released firefox versions until they adapt accordingly.

another option would be to install an esr version of firefox: Old versions of Websense cause startup crashes in Firefox

Nightfirecat
Nightfirecat Proprietário da pergunta
more options

Gotcha. I'll get in touch with them on the issue then. Thanks for the prompt response! :)