Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

Firefox crashes

  • 4 respostas
  • 1 tem este problema
  • 2 visualizações
  • Última resposta por philipp

JVanW
JVanW
more options

Can not make Firefox work. Every time I open it, it crashes. Do not know why, just started today. Tried reloading, did not fix. Cleaned PC of virus's with two different cleaning softwares. Re-downloaded Firefox again. Still doesn't stay open, just crashes. Crash ID: bp-73e69ce0-e837-431b-9e30-83e322151229. Any ideas?

Can not make Firefox work. Every time I open it, it crashes. Do not know why, just started today. Tried reloading, did not fix. Cleaned PC of virus's with two different cleaning softwares. Re-downloaded Firefox again. Still doesn't stay open, just crashes. Crash ID: bp-73e69ce0-e837-431b-9e30-83e322151229. Any ideas?

Solução escolhida

hi, this seems to be a crash with banksafe.dll (that's a module from your gdata av-software) involved - it's probably best to contact gdata's support about this issue as well...

in the meantime you might want to go back to firefox 43.0.2 and disable auto-updates for the moment in the firefox menu ≡ > options > advanced > update section, until there is a better solution available. here is the download directory for firefox 43.0.2, please pick the right language code: http://archive.mozilla.org/pub/firefox/releases/43.0.2/win32/

Ler esta resposta no contexto 👍 1

Todas as respostas (4)

FredMcD
FredMcD
more options

Product Firefox Version 43.0.3 Build ID 20151223140742 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86

Signature banksafe.dll

Banksafe.dll = G Data Security Software

Disable or check for updates.

Do you have nvidia's network access manager or forceware network manager software installed? Disable / remove it.

philipp
philipp
  • Moderator
more options

Solução escolhida

hi, this seems to be a crash with banksafe.dll (that's a module from your gdata av-software) involved - it's probably best to contact gdata's support about this issue as well...

in the meantime you might want to go back to firefox 43.0.2 and disable auto-updates for the moment in the firefox menu ≡ > options > advanced > update section, until there is a better solution available. here is the download directory for firefox 43.0.2, please pick the right language code: http://archive.mozilla.org/pub/firefox/releases/43.0.2/win32/

JVanW
JVanW Proprietário da pergunta
more options

Fred, I do not have nvidia's network access manager or forceware installed. but thanks!

I will try going back to the older version of firefox you recommended, Philipp

philipp
philipp
  • Moderator
more options

hey again, in the meantime there are different solutions available: Firefox 43.0.3 startup crash with G DATA security software