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Firefox won't install updates automatically

  • 9 respostas
  • 3 têm este problema
  • 6 visualizações
  • Última resposta por Amazone

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My setting is Automatically update. I am now on 38.05 since june 2nd I must add that I have not been using PC from June 25th till september 7th and that Firefox is not always running.

My setting is Automatically update. I am now on 38.05 since june 2nd I must add that I have not been using PC from June 25th till september 7th and that Firefox is not always running.

Modificado por Amazone a

Solução escolhida

thank you for following up. you appear to have a user.js file present in your profile, which could interfere and is sometimes a sign of malware on a system (unless you have created it yourself). please go through these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the firefox menu ≡ > help (?) > about firefox in order to trigger a manual update check.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system.
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hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

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Thanks for the fast reply I am not used much to Firefox yet I find no Help in the menu ≡ - see screenshot

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hi, it's behind the question mark sign.

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Application Basics


Name: Firefox Version: 38.0.5 Build ID: 20150525141253 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.0; rv:38.0) Gecko/20100101 Firefox/38.0 Multiprocess Windows: 0/1 (default: false)

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: Belgium eID Version: 1.0.18.1-signed Enabled: true ID: [email protected]

Name: LastPass Version: 3.2.16 Enabled: true ID: [email protected]

Graphics


Adapter Description: ATI Radeon HD 2400 PRO Adapter Drivers: atidxx32 atidxx64 atiumdag atiumdva atiumd64 atiumd6a atitmm64 Adapter RAM: Unknown Device ID: 0x94c3 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer. DirectWrite Enabled: false (7.0.6002.23680) Driver Date: 5-12-2008 Driver Version: 8.493.0.0 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 WARP (OMTC) Subsys ID: 03021028 Vendor ID: 0x1002 WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer. windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150525141253 browser.startup.homepage: https://platform.bolero.be/#/login|https://login.binck.be/Klanten/login?ReturnUrl=%2fklanten|https://www.kbc.be/site?tar browser.startup.homepage_override.buildID: 20150525141253 browser.startup.homepage_override.mstone: 38.0.5 dom.allow_scripts_to_close_windows: true dom.mozApps.used: true extensions.lastAppVersion: 38.0.5 media.gmp-eme-adobe.lastUpdate: 1441732937 media.gmp-eme-adobe.version: 12 media.gmp-gmpopenh264.lastUpdate: 1433082901 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150525141253 media.gmp-manager.lastCheck: 1442052116 network.cookie.lifetimePolicy: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1442052116 places.history.expiration.transient_current_max_pages: 80464 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npcontentblocker: 2 plugin.state.npfoxitreaderplugin: 2 plugin.state.nplastpass: 2 plugin.state.nponlinebanking: 2 plugin.state.npspautofill: 2 plugin.state.npvkplugin: 2 privacy.clearOnShutdown.cookies: false privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.sanitizeOnShutdown: true storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1441875883

user.js Preferences


Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8

NSS Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC

NSSSMIME Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC

NSSSSL Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC

NSSUTIL Expected minimum version: 3.18.1 Version in use: 3.18.1

Experimental Features


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Solução escolhida

thank you for following up. you appear to have a user.js file present in your profile, which could interfere and is sometimes a sign of malware on a system (unless you have created it yourself). please go through these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the firefox menu ≡ > help (?) > about firefox in order to trigger a manual update check.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system.
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Will do - all you suggest and then come back here. While I got your attention. I would like to get some more info. I have Windows Vista on My PC and have been en Internet Explorer user since 15 years. I should change to Firefox - for some websites I even have to but I am relectant to leave the Ie that I know so well.

The most important reason I stay with Ie is the cookie management. 1. I have moved my cookie file to my data partition because I often return to previous Acronis images of my C partition. In fact - also Temporary Internet files go to another partition. I like to keep my C partition under control. 2. I have cookies set to ask each time. This sometimes gets me into trouble but then I go to Internet Options- Privacy - Websites and search for the blocked website to unblock it.

Could I do these things in Firefox???? I can't find Cookies or history location I have set Privacy to: v Remember my browsing and download history

   Remember search  >NO

v Accept cookies

 Accept third party cookies Always
 Keep untill : ask me every time

v Clear history when firefox closes (((seems >< with remember browsing history)

And finaly : What is Firefox location bar?

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I have just Reset Firefox. When I look at privacy settings now I miss all I mentioned in previous post?????

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hi, you will get more fine grained option when you switch to firefox will: create a custom history in that window.

firefox stores all your customizations, history, bookmarks etc. in your profile folder. in case you want to store that in a separate place, you could use the profile manager to create a profile in a specified location.

in regards to cookies, personally i'd comment to set keeping cookies until you close firefox and then create exceptions for sites where you want to keep logged-into across browsing sessions, which will be far less hassle. you can easily change those permissions for a particular site, by clicking on the site indicator (lock, globe) at the left of the location bar (that's just another description for the address bar) > more info > permissions.

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Thanks a lot for all the help.

I created a new profile on D partition. I ran troubleshooting again and added it to the end of this post. No user.js file now.

Still have to run the malware programs but I do this very regularly so I expect no problems

Thanks for all the help. Will soon be able to use Firefox as default browser!!!!!! Marking this as solved

Application Basics


Name: Firefox Version: 40.0.3 Build ID: 20150826023504 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.0; rv:40.0) Gecko/20100101 Firefox/40.0 Multiprocess Windows: 0/1 (default: false)

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: LastPass Version: 3.2.16 Enabled: true ID: [email protected]

Graphics


Adapter Description: ATI Radeon HD 2400 PRO Adapter Drivers: atidxx32 atidxx64 atiumdag atiumdva atiumd64 atiumd6a atitmm64 Adapter RAM: Unknown Asynchronous Pan/Zoom: none Device ID: 0x94c3 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer. DirectWrite Enabled: false (7.0.6002.23680) Driver Date: 5-12-2008 Driver Version: 8.493.0.0 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer. Subsys ID: 03021028 Supports Hardware H264 Decoding: false Vendor ID: 0x1002 WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer. windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150826023504 browser.startup.homepage_override.buildID: 20150826023504 browser.startup.homepage_override.mstone: 40.0.3 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 40.0.3 media.gmp-eme-adobe.lastUpdate: 1442067045 media.gmp-eme-adobe.version: 12 media.gmp-gmpopenh264.lastUpdate: 1442067045 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150826023504 media.gmp-manager.lastCheck: 1442067044 network.auth.allow-subresource-auth: 2 network.cookie.lifetimePolicy: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.history.expiration.transient_current_max_pages: 80464 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.sanitizeOnShutdown: true

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8

NSS Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSMIME Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSSL Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSUTIL Expected minimum version: 3.19.2 Version in use: 3.19.2

Experimental Features