Hi Greg,

Have you tried to create a new profile :

[https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-fi...]

Do not delete any profile if you want to keep your informations.

Unfortunately I couldn't get any window to open in regards to Firefox. When I type in the destination in the dialog box it looks like something wants to open but then never does.

Might have to take it to someone to look at instead...

I ran a compatibility test and below is what I found. Hoping this helps in solving the problem.

Program Compatibility Publisher details

Issues found Incompatible ApplicationIncompatible Application firefox is incompatible. Detected Detected Fix application firefox Completed

Issues found Detection details

5 Incompatible Application Detected Detected

firefox is incompatible. Fix application firefox Completed

Provides steps to fix the incompatible application. InformationalCompatMode CompatMode

InformationalUserVerifySolution User Verification of Solution Verify_NO

Detection details Expand

Collection information Computer Name: WEEKS-PC Windows Version: 6.1 Architecture: amd64 Time: Monday, December 22, 2014 1:15:54 PM

Publisher details Expand

Program Compatibility Make older programs run in this version of Windows. Package Version: 1.5 Publisher: Microsoft Windows Program Compatibility Make older programs run in this version of Windows. Package Version: 1.0 Publisher: Microsoft Corporation

Well Greg,

Have you tried safe mode ?

Please check this link :

Diagnose Firefox issues using Troubleshoot Mode

.....

Download Firefox Full Installer For All languages And Systems {web link} Save the file. Then;

Using your file browser, open the Programs folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.

Look for, and rename any Mozilla and Firefox folders by adding .old to them.

Now run the full installer. If all goes well, remove the OLD folders when you are done.

The crash report flagged these programs;

Signature OOM OutOfMemory

FirefoxCtype.dll

quartz.dll = Microsoft

wininet.dll = Internet Extensions for Win32

Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Try to delete the safebrowsing folder.

You can find this folder in the location of the cache folder.

• C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>\

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

• http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

• Malwarebytes' Anti-Malware:
  http://www.malwarebytes.org/mbam.php
• AdwCleaner:
  http://www.bleepingcomputer.com/download/adwcleaner/
  http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
• SuperAntispyware:
  http://www.superantispyware.com/
• Microsoft Safety Scanner:
  http://www.microsoft.com/security/scanner/en-us/default.aspx
• Windows Defender:
  http://windows.microsoft.com/en-us/windows/using-defender
• Spybot Search & Destroy:
  http://www.safer-networking.org/en/index.html
• Kasperky Free Security Scan:
  http://www.kaspersky.com/security-scan

You can also do a check for a rootkit infection with TDSSKiller.

• Anti-rootkit utility TDSSKiller:
  http://support.kaspersky.com/5350?el=88446

See also:

• "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
• https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware

Not 100% sure why or what happened but just tried one more time to boot up Firefox and this time it seems to be working. Thanks everyone for your help and I will keep everything on file to trouble shoot next time if this happens again. Thanks again and Merry Christmas.

Good Luck, and Happy New Year.