We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

I have firefox and it stopped working and I get an error code. I do not have any other browser. This is urgent

  • 1 resposta
  • 1 tem este problema
  • 1 exibição
  • Última resposta de cor-el

rohrerce
rohrerce
more options

I was on the internet using firefox. My computer locked up. Now the firefox files are all gone and explorer does not access internet. How can I reinstall firefox if I cannot access the web?

I was on the internet using firefox. My computer locked up. Now the firefox files are all gone and explorer does not access internet. How can I reinstall firefox if I cannot access the web?

Todas as respostas (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Which Windows version are you using?

Is that Windows 8 or an older Windows version?

Are you still using the same Windows account because Windows 8 can create a temporary account in case of problems?

What kind of error do you get with Firefox?

Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot.