Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

only my verizon.com website is in a loop trying to open. I can open it in Safari on my pc. What should I do?

  • 4 respostas
  • 2 têm este problema
  • 2 visualizações
  • Última resposta de cor-el

more options

The last three days, when connecting to my verizon.com account, the tab is in a loop and will not open the web page. All other web sites open just fine. I can open my verizon account with my Safari browser on my pc. This seems to be a Firefox problem and only this web site. I have tried to connect with a bookmark and by typing the address manually. Is there an easy fix that a not tech user like me can accomplish?

The last three days, when connecting to my verizon.com account, the tab is in a loop and will not open the web page. All other web sites open just fine. I can open my verizon account with my Safari browser on my pc. This seems to be a Firefox problem and only this web site. I have tried to connect with a bookmark and by typing the address manually. Is there an easy fix that a not tech user like me can accomplish?

Solução escolhida

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Ler esta resposta 👍 0

Todas as respostas (4)

more options

Solução escolhida

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

more options

Thank you so much. I cleared the cache and removed verizon cookies and now it opens just fine.

more options

You're welcome