Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Firefox 12.o beta crashes upon startup

  • 4 respostas
  • 48 têm este problema
  • 4 visualizações
  • Última resposta de cor-el

more options

Have updated firefox, updated mac software, opened in safe mode,

Have updated firefox, updated mac software, opened in safe mode,

Todas as respostas (4)

more options

Unfortunately, that crash report is empty. Does the crash happen every time you start Firefox? What if you hold down the option key when starting Firefox? That should start in Firefox Safe Mode. If it doesn't crash then, the cause is probably an extension. See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

more options

Yes it happens every time and yes it still crashes in safe mode.

more options

Okay, try this: Your personal data is stored in a folder separate from the Firefox app. It's called your "profile folder". You can actually create more than one profile, and if the problem doesn't exist in a second profile, you'll know that the cause of the problem is somewhere in your original profile folder. To start the profile manager, see Profile Manager - Create, remove or switch Firefox profiles

more options

See also "Basic Troubleshooting: Make a new profile":

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See: